Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Quickest way to UNBLOCK an IMEI

I lost my phone so blocked the IMEI   transport for London take AGES to respond.  Charged me money to collect it. I asked Virgin to unlock IMEI a while ago yet when my SIM is in phone the phone has no cellular access. I have no phone as the spare isn...

Gagstar by Tuning in
  • 1 replies
  • 0 kudos

Order Parked

I put a phone ordered in and it came straight up as parked has it goes through or not as I don't know if to get a phone from else where or not my order I'd is 100001749283181 

My mum's mis sold contract

Can any one please help My mother had a cold call in June She is deaf and recovering from a strokeShe doesn't have a mobile phone The man from virgin conned her into a sim contract We have been trying to cancel it for 4 months ,it's never been in a p...

Cancelling contract

My father is very Ill and not expected to live long however he has a mobile contract how would his death affect his contract .can I cancel it with no fees or would I have to complete his contract?

Kimbo131 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Woeful Customer Service

I have a mobile account for two phones for my kids. One of the mobiles was getting plagued by Virgin Mobile sales reps calling about upgrades. 10 calls in a 14 day period. Despite being told repeatedly by my kid that they are not the account holder a...

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AndyEW1691 by On our wavelength
  • 6 replies
  • 0 kudos

Change direct debit online

Trying to change our direct debit account as our bank in closing. An hour to get through online and no facility to change online. Anyone find somewhere online you can change it? Or just wait until virgin dont get paid and they contact me

Change mobile plan

I am on mates rates ,and today I have contacted Virgin mobile about my mobile plan as I have received a letter re a deal of 10 GB and unlimited minutes and texts for £5.25.Advised by the call handler that this offer has now finished and is £7.00 Firs...

MBates1 by Joining in
  • 3 replies
  • 0 kudos