Managing Your Account - Mobile
Please remember to keep your personal information private.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Parked Order

Hi, I have just placed an order for a new phone Contract for £26 a month, but it's telling me my order is parked? I need a new phone desperately how long will it take for it to unpark? Thanks 

geemae04 by Joining in
  • 1 replies
  • 0 kudos

Virgin Security Key issue

Please can you tell me where i can find my security key. I have my agreement number and I also know the last 4 digits of the account I pay the bill from however i cannot find reference to a security key anywhere. 

Screenshot 2022-10-27 at 10.44.37.png
KimC1 by Joining in
  • 1 replies
  • 0 kudos

Yodel returned to sender

I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. I would like to know if i can rearrange delivery or cancel the order. Thanks i...

Bradley2 by Tuning in
  • 5 replies
  • 0 kudos

change mobile o2

I wrote a couple of weeks ago about my friend who had changed from virgin mobile to o2.He has made a number of call regarding keeping his own number on the o2 network.Each time he makes contact he seems to get conflicting advice. He has been told tha...

Sim barred

I was late in paying my plan bill and my sim got barred, I payed it a couple of weeks ago and it hasn't been activated yet is there something I can do myself to get it up and running again? 

Amazon gift voucher

Hello.In June 2022 I bought a virgin media sim card for £6 per month and it was meant to come with an amazon gift voucher after 120 days. It has now been that length of time and I have not received an email about the gift voucher.Please can someone a...

R.E CISAS mutual resolution

Does anybody know if Virgin fail to adhere to a CISAS decision if its legally binding. I came to a mutual agreement with Virgin for a sum of £178 but they have not sent the cheque. I enquired with them as I understand if there's a delay however they ...

Virgin Mobile parked

So after making the switch from Sky to Virgin Media and being very happy with the package, the service and the speed everything was sorted. I decided to take out a new phone with Virgin too as my EE contract is up in November. However I’ve now been m...

MrMJB89 by Joining in
  • 3 replies
  • 0 kudos