Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
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  • 108 replies
  • 1 kudos

SIM card - cancel lost SIM

I need to cancel the sim card I have with Virgin media as it's been lost. I have tried to do the whatsapp chat but no one is contacting me back I want to order replacement. I've got no phone to ring up either.       [MOD EDIT: Subject title changed f...

New customer payment

I've recently moved to virgin mobile received my SIM all is good.. due to being with i.d mobile rolling contract I still have 12 days left so I haven't activated my virgin SIM.. however my 1st direct debit has gone out even though I haven't required ...

Late payment.

Hi.I didn’t realised my payment was unable to be taken from my account, so I signed into my credit agreement and there was a message at the top to dial 789 to make the late payment for this month. I have done this, but days later it still says on the...

hlo22 by Joining in
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  • 5 replies
  • 0 kudos

Replacement Sim

Hi All,Is there any chance I could as for a replacement sim.My mobile took an unfortunate accident & is now at the bottom of the ocean at Clacton on sea. I have a replacement phone on its way from my insurance I just need a new sim.David Dorrington

Ordered – Awaiting Stock

Upgraded over a month ago. Ordered an iPhone 14 Pro Max. Was given an estimated delivery date of 28/10/2022 which is tomorrow. Also contains the message "Thanks! Your order is currently being processed at Virgin HQ and awaiting dispatch to Yodel". It...

Awaiting Stock on Delivery Day

I ordered an iPhone 14+ on the 13th of October I was told my phone would be delivered today as an order of phones would arrive on the 27th. My order still says awaiting stock when it is supposed to come before 9 pm tonight. I haven't received any ema...

Re: Cancelling

Just wanted to share my issues with VM in the hope some people looking to join them will hopefully see just how bad and poorly they treat their customers and hopefully they will avoid this shocking company.I’ve been having issues with my phone for we...