Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Hi I have lost my security key for my credit agreement and want to pay off wheat is on there I have checked my emails and it only shows the credit agreement number
Don’t trade up your phone with Virgin they never send the monies owed despite promising and. None of the team understands the process [MOD EDIT: Subject title changed for clarity]
Hello,A couple of weeks ago I received a message saying that my SIM card was going to stop working because they had sent me a new SIM card. I thought Virgin had my correct details because I have broadband and mobile with them, but it turns out both a...
Hi Team,I am considering switching to virgin mobile sim-only plan. However, when I tried to register to order, I cannot input my first name, which has 2 words like "Mxxx Fxxx" How should I complete the order? if I only input "Mxxx" or add a hyphen, ...
Hi there,I wish to access my credit agreement details, but I cannot locate my Credit Agreement Number or Security Key.Where do I get these from?Thanks!
I reported phone missing a year ago. London underground had it and returned it after time. It was lost in station.I need to use phone now.It's on an IMEI blacklist now. Sim not allowed says says the phone.Virgin sent me to Motorola. So I went the...
I made an order for an iPhone 11 64GB+ 250GB data ( monthly payment ) about 36 hours ago .I even got ‘welcome emails’ / ‘marketing emails’ from virgin mediai recently checked my my new ‘virgin media mobile’ account and it says my order is ‘parked’.wh...
My wife received a text saying she had reached her usage limit, which was strange, given she rolled over data usage from the previous month. Nut when I look at the account on the web, it says she has only used 1.11Gb of 5Gb. Which is correct?We had a...
My main Virgin mobile phone number is lost off my Virgin account, and when I called it there is Vodafone voicemail, so someone else is getting all my texts and I can't use my phone number. I have no idea how this has happened. Please get me back my V...
I have tried to set up my media account and miss spelt my email and now cant verify my account [MOD EDIT: Subject title changed for clarity]
