Managing Your Account - Mobile
Please remember to keep your personal information private.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Trade up mobile issues

Don’t trade up your phone with Virgin they never send the monies owed despite promising and. None of the team understands the process    [MOD EDIT: Subject title changed for clarity]

Stuck without a SIM card

Hello,A couple of weeks ago I received a message saying that my SIM card was going to stop working because they had sent me a new SIM card. I thought Virgin had my correct details because I have broadband and mobile with them, but it turns out both a...

Kirbano by Joining in
  • 2 replies
  • 0 kudos

First name registration error

Hi Team,I am considering switching to virgin mobile sim-only plan. However, when I tried to register to order, I cannot input my first name, which has 2 words like "Mxxx Fxxx"  How should I complete the order? if I only input "Mxxx" or add a hyphen, ...

Sim oy contract Phone on blacklist imei

I reported phone missing a year ago.  London underground had it and returned it after time.  It was lost in station.I need to use phone now.It's on an IMEI blacklist now.  Sim not allowed says says the phone.Virgin sent me to Motorola.  So I went the...

Gagstar by Tuning in
  • 2 replies
  • 0 kudos

New order is “ Parked”

I made an order for an iPhone 11 64GB+ 250GB data ( monthly payment ) about 36 hours ago .I even got ‘welcome emails’ / ‘marketing emails’ from virgin mediai recently checked my my new ‘virgin media mobile’ account and it says my order is ‘parked’.wh...

jjachebe by Joining in
  • 3 replies
  • 0 kudos

Resolved! Inconsistent info re tarrif usage

My wife received a text saying she had reached her usage limit, which was strange, given she rolled over data usage from the previous month. Nut when I look at the account on the web, it says she has only used 1.11Gb of 5Gb. Which is correct?We had a...

Flybridge by On our wavelength
  • 1 replies
  • 0 kudos