Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Parked Order

Hi, I've been struggling with this parked order issue and I'm hoping to recieve assistance to help resolve this issue. Firstly, I was referred to virgin media by a family member in order to get the £50 back as I heard virgin media were a great compan...

ameer1 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Mobile order parked

Hi I took advantage of the summer sale offers to join your network and ordered an iPhone 12 Pro 512gb on an unlimited plan. I did this online and then found my order parked. I waited then phoned and spoke to some who re processed my order on the basi...

O2 Priority App Crashing

Issue was unknown before the latest update of O2 Priority version 8.6.2 on iPhone XR (ios16)The app opens to the login in of O2 and Virgin Media customers and when as a Virgin Media customer is chosen the app returns back to the opening video of app ...

Barred despite bill paid in full

My phone was barred as I had missed payment by a week.  Paid up fully on Friday and on Tuesday my calls are still barred.  My phone has been switched off several times to reset.  This is the second time this has happened.  Incoming and outgoing calls...

Proof of purchase

Hi, I am locked out of my phone. Apple want a copy of my purchase contract and a receipt. Virgin sent me an email with purchase details but Apple will not accept this. Please help, the phone cost a fortune and I cant use it!

Resolved! New Big Oomph Bundle - no SIM card

Hello!I moved house on the 9th October and transferred my services from my old address to my new address, and in the mean time was offered the Big Oomph Bundle which I accepted, but I still haven't received my SIM card. I've seen that others have had...

gilesnp by On our wavelength
  • 8 replies
  • 0 kudos

Security key

Cant find/lost my security key to login to my mobile contact. I require to change my billing details. But obviously cant without the key. Help needed. Thanks

S4MM1CH by Joining in
  • 3 replies
  • 0 kudos

Virgin Mobile Website login

Hi  When ever I try to log on to my virgin Mobile website using my windows Laptop the Blue circle comes up and doesn't load the page on. Once I enter my email and password the page doesn't want to load. My Windows laptop Is running Windows chrome. Pl...

Nicoll by Joining in
  • 11 replies
  • 0 kudos