Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Hello, I am not using my Virgin Mobile account and I have been wanting to close it for a while but I'm not sure how to do it. I got an email recently saying I am getting moved to an O2 account on 13th August and I would like to get the account closed...
how you obtain confirmation of your account being closed and when?please could virgin media respond to this question
Help I think my head is going to explode - Virgin have changed my family plan over to O2 and its madness - my bills have rocketed for the 5 family phones i pay for - logging on to O2 is hours of horrific torture - Virgin had a simple family format th...
Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
It won't let me register a account even though I've got broadband and been paying bills
I have joined virgin mobile 2 days ago and unfortunately on my first call to sign up it turns out that the people i talked to miss spelt my email address and the link they sent me doesn't work. I am able to see what i am using on the virgin app. I h...
Hi, I ordered a phone today online via Live chat, the reason being my current contract is ending soon and I have smashed my phone and it is unusable, I looked everywhere even with my current provider but Virgin was the cheapest by far for an iPhone 1...
Why can't I access my Virgin Mobile account online? It's been about a month now, and I've had two webchats and three phone calls, and have been told (3 times) that I should be able to access it in "3 to 5 days". CEO has also ignored me to date.... ...
On two occasions I have tried to purchase two iPhone 14 pro max only to be told the back office would call me back! This has been going on over a week and 6 phone calls to you!still no contact from your back office! shocking customer service!
I pay my mobile bill in two parts like every one else, but since the merger with 02, one is taken by 02 and the other by Virgin! Very confusing!
