In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
i can’t find my security key or my credit agreement number
Hello, I also have this issue I have a Virgin mobile handset that I am paying for but need to change the direct debit details but cannot find my credit agreement number or security number pls can you help?
HiI have lost the emails with the device credit agreement is it possible someone can send me my details please?
I still being charged 2 month payments to virgin media mobile on top of my new O2 payments. This may be something to do with my current s21 handset but I no longer have access to my current credit agreement. can some one please tell me if it is conne...
Hi can anyone help, I have a contract phone with virgin media.I bought a phone on a 3 year contract and the contract is now up and the last payment was due to be taken out either last month or this month but I have no way of finding out if this is go...
I cannot log in to my account.The new Virgin O2 system does not recognise my email and password.I tried to reset my password twice but I never get the reset email message.Please resolve this asap.
Hi, can someone please email me my security key so I can log into my credit agreement
ting for Virgin to install my fibre service including an O2 SIM. I have received a text today telling me that my O2 bill will be charged on February 26th. My install date is February 20th. Why have I got a mobile bill?Thanks.
I need help in locating my security key for credit agreement check please thank you Katie
I’ve been overcharged since February 2022 and have been in contact to resolve. My last call was November. Virgin owe me a total of £154.96 and the phone operator offered me £50 which I obviously refused. The bill was not rectified when I called last ...
