Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Priority App VM/O2

Hi, I'm having trouble trying to sign in to the O2 priority app. Despite raising a previous query regarding this, I haven't had any feedback.Ok, I've missed trying to get Peter Kay tickets because of the debacle, but the app does have other useful pu...

PaulVP by Dialled in
  • 15 replies
  • 0 kudos

Amazon voucher

Dear Virgin Media,When I signed up to fibre broadband part of the offer was to recieve a £100 amazon gift voucher, sadly it's been a few months and still no sign of a voucher, could you look into this please?Many Thanks Kush Patel

Apple Trade In offers - no code recieved yet

Hi,I purchased an iPhone 11 for my daughter as an upgrade while there was a trade in offer listed on"Get an extra £185 cashback when you trade in your old phone: Purchase an iPhone 11 device between 01....

samyuk by Tuning in
  • 16 replies
  • 0 kudos

Missing phone delivery

I am at my wits end! I phone due for delivery today. No courier details no order number absolutely nothing. Keep being fobbed off with you will get a text one hour before, never heard so much rubbish. Nobody can tell me where the phone is. How can I ...

Order is "parked"

Hi,I was wondering if anyone could tell me why my new phone contract order is parked?I thought it may have been to low stock levels since my phones delivery date was 17 days after i ordered it but the order is still parked and its meant to arrive in ...

Priority app

Why is the priority app not allowing access for the peter kay tickets? When it loafs up say priority content is not available? What happening and when will I be able to access

Parked order

Hi, I'm having same issue! placed order for Oppo A54 5G and Nintendo Switch and it's gone to "parked" please could someone look into this for me, if I get no reply soon I'm gonna have to get a phone elsewhere (mine is barely holding together need th...

Can't access Priority

When I attempt to access Priority on my phone, I click the Virgin Media option but it keeps telling me that I need to update ir install the latest version of Chrome or Firefox but I've got the latest version of both. Can anybody help please

Stevej61 by Just joined
  • 1 replies
  • 0 kudos