Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Samsung S22 arrived in the post and inserted the Sim into the phone - warning that the Sim is not provisioned has popped up. Also tried to start the porting process to keep my old number but nothing happens when I type my mobile acc number and surnam...
Hi I placed a order it went through OK give me a delivery date for tomorrow now it's went to parked will I get my order
Hello.On 14 November 2022, I placed an order with Virgin Mobile for a new device and contract. I will be switching from Vodafone and my PAC code will be expiring shortly. When I placed the order, I was told that the device would be delivered by 24 No...
Hi,I am trying to keep my same number but change network online but it is asking for a five digit account number when i have a six digit one?? Any help?
Hi virgin mobile,I am really surprised seeing a message that my direct debit has bn cancelled and I am owing a balance. I never requested for a cancellation. Kindly do the needful. You can contact me as soon as possible for another possible set up
I just ordered a device and it says that my order is parked. How can i resolve this issue?
I’ve ordered a mobile that’s supposed to be arriving in 2 days, I’ve been sent an email with my contract and my order has now been parked?! I can’t get any answers for this could someone where help ? Thanks
Hello there. I have mistakenly deleted the email with my login/security details for my device plan for my Xperia 5II.Is there any way I can have the information re-sent to me so I can log into my agreement again? I'd like to upgrade to the 5 IV but I...
I recently took out a new contract, and part of the offer was £200 over the trade in value for my old phone. I was quoted £56 (plus £200) for my Samsung Galaxy Note 8, which was in perfect condition as I'd kept it in a drop proof envelope type case f...
My refund cheque was sent out but didn't arrive. What number can I call to inform Virgin and get a new cheque sent?
