Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Resolved! Sim not provisioned and cannot port number

Samsung S22 arrived in the post and inserted the Sim into the phone - warning that the Sim is not provisioned has popped up. Also tried to start the porting process to keep my old number but nothing happens when I type my mobile acc number and surnam...


Hi I placed a order it went through OK give me a delivery date for tomorrow now it's went to parked will I get my order

Tracking an Order

Hello.On 14 November 2022, I placed an order with Virgin Mobile for a new device and contract. I will be switching from Vodafone and my PAC code will be expiring shortly. When I placed the order, I was told that the device would be delivered by 24 No...

Direct debit issues

Hi virgin mobile,I am really surprised seeing a message that my direct debit has bn cancelled and I am owing a balance. I never requested for a cancellation. Kindly do the needful. You can contact me as soon as possible for another possible set up

Tobtob by Joining in
  • 1 replies
  • 0 kudos

Resolved! Parked order

I’ve ordered a mobile that’s supposed to be arriving in 2 days, I’ve been sent an email with my contract and my order has now been parked?! I can’t get any answers for this could someone where help ? Thanks 

Megs741 by Tuning in
  • 5 replies
  • 0 kudos

My credit agreement

Hello there. I have mistakenly deleted the email with my login/security details for my device plan for my Xperia 5II.Is there any way I can have the information re-sent to me so I can log into my agreement again? I'd like to upgrade to the 5 IV but I...

Howie696 by Tuning in
  • 1 replies
  • 0 kudos

Likewise trade in scam

I recently took out a new contract, and part of the offer was £200 over the trade in value for my old phone. I was quoted £56 (plus £200) for my Samsung Galaxy Note 8, which was in perfect condition as I'd kept it in a drop proof envelope type case f...