Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
I have never received a secure code for my credit agreement. I need to make a payment on my device plan but can’t gain access this is very frustrating any answers ?
HiI want to get details of an older bill (for the details of calls dialled up to end Oct '21) but the online system only allows me to go back to Dec '21. Is there a way I can get that info? (even if it's via C/S assistance?) TIA!
It says to call 789 but said it was too busy to take calls about getting my service reconnected. I missed a payment and paid it but I still wasn't reconnected.
Hi I made an order on 30th October and requested delivery for the 28th as that is my day off. I have read quite a few posts regarding, awaiting stock not be updated and dispatched for the estimated delivery date. I'm wanting make sure everything is s...
Well virgin, you’ve done it again.Another customer, another 'excellent' credit rating you’ve unlawfully destroyed. Our broadband contract ended in September. My partner checked his credit rating and saw that it was down 180 something points to fair. ...
Since the priority app crashed a few weeks ago I have been unable to log back in. The app starts to load then crashes everytime
Hi I have placed an order can anyone tell me why this is parked it said delivery tomorrow I need some up to date info before I cancel my contract with EE 100001833773350thanks
Hi, I have recently upgraded my iphone and no sim or esim was provided. I have tried to log onto My Virgin Media account (process hangs when the robot button selected) and it did not help that I'd forgotten my password. Trying to reset the password r...
Hi, I ordered a phone 11 days ago, I was given the estimated delivery date of 24/11/22 (which is today). On the orders portal it still says 'awaiting stock', what are the chances the phone will be delivered today or over the weekend? or why I've had...
Hi, someone added 2 mobile contracts to my account without me being aware of this and without my permission, one with credit agreement for an IPhone. When I spotted this on my account I was contacting Customer Care multiple times and had been assured...
