Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Secure code

I have never received a secure code for my credit agreement. I need to make a payment on my device plan but can’t gain access this is very frustrating any answers ?

Jondogg by Joining in
  • 1 replies
  • 0 kudos

Retrieve old bill

HiI want to get details of an older bill (for the details of calls dialled up to end Oct '21) but the online system only allows me to go back to Dec '21.  Is there a way I can get that info? (even if it's via C/S assistance?) TIA!

mr_pete by Dialled in
  • 1 replies
  • 0 kudos

My order to be dispatched

Hi I made an order on 30th October and requested delivery for the 28th as that is my day off. I have read quite a few posts regarding, awaiting stock not be updated and dispatched for the estimated delivery date. I'm wanting make sure everything is s...

Jordan89 by Joining in
  • 10 replies
  • 0 kudos

Resolved! Credit rating mistake

Well virgin, you’ve done it again.Another customer, another 'excellent' credit rating you’ve unlawfully destroyed. Our broadband contract ended in September. My partner checked his credit rating and saw that it was down 180 something points to fair. ...

O2 priority

Since the priority app crashed a few weeks ago I have been unable to log back in. The app starts to load then crashes everytime 

iantew by Joining in
  • 0 replies
  • 0 kudos

Parked order

Hi I have placed an order can anyone tell me why this is parked it said delivery tomorrow I need some up to date info before I cancel my contract with EE 100001833773350thanks 

Vickyf77 by Joining in
  • 1 replies
  • 0 kudos

Issues ordering a replacement sim

Hi, I have recently upgraded my iphone and no sim or esim was provided. I have tried to log onto My Virgin Media account (process hangs when the robot button selected) and it did not help that I'd forgotten my password. Trying to reset the password r...

mullam by Joining in
  • 3 replies
  • 0 kudos

Virgin Mobile - new phone delivery?

Hi,  I ordered a phone 11 days ago, I was given the estimated delivery date of 24/11/22 (which is today). On the orders portal it still says 'awaiting stock', what are the chances the phone will be delivered today or over the weekend? or why I've had...

bis114 by Joining in
  • 2 replies
  • 0 kudos