Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Hi I’m hoping someone can help. When registering my account online the incorrect email address was used. I don’t have access to this and I’m unable to verify my account. I rang customer services and they said once the line is active which it is now, ...
I've just been sent a new virgin sim card and the phone doesn't work and constantly gets the message "sim not provisioned"
I have just signed up to a monthly contract but I used .co.uk instead of the .com on the email sp now can’t access the documents to sign. Do I just have to wait to speak to someone at Virgin in the morning to get it changed? Thanks
I've been trying to move to Virgin by purchasing a sim only plan, but i keep getting 'Oops, it looks like the details you entered aren’t quite right. Check you have the correct switching code and mobile number and try again. ' and 'Oops, the mobile n...
Hey there, I want to log in and see my outstanding balance for my credit agreement, however it wants the security key. After trawling my emails it appears I do not have this anywhere. Please can someone assist? [MOD EDIT: Subject title changed for ...
hello i upgraded my mobile to a black friday deal had emails and confirmation saying i have upgraded but i have been getting emails telling me 48 hours to sign pre contract i have tried all day but it refuses my last 4 digit bank number i called the ...
Hi,I would like to stop renewing the service. I already have got my PAC code and I will be switching to different provider. Do I need to inform VM by my leaving?
Why are you putting my account as in arrears for over 7 years and the account is closed
I ordered a new phone with you. It is saying parked and after reading alot of reviews this seems to be a regular thing with not very good outcomes of having contact or being able to contact you very easily to see what is happening with my order. I wo...
I’m looking to buy a new phone with virgin mobile, but as part of the process it asks me to either create or sign in to a virgin mobile account.Apparently I’ve already got a virgin mobile account on my email address, but I don’t know the password. So...
