Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Registered with incorrect email address

Hi I’m hoping someone can help. When registering my account online the incorrect email address was used. I don’t have access to this and I’m unable to verify my account. I rang customer services and they said once the line is active which it is now, ...

Wrong Email

I have just signed up to a monthly contract but I used instead of the .com on the email sp now can’t access the documents to sign. Do I just have to wait to speak to someone at Virgin in the morning to get it changed? Thanks

Laney59 by Joining in
  • 1 replies
  • 0 kudos

Can't switch my number to Virgin

I've been trying to move to Virgin by purchasing a sim only plan, but i keep getting 'Oops, it looks like the details you entered aren’t quite right. Check you have the correct switching code and mobile number and try again. ' and 'Oops, the mobile n...

Security Key required for login

Hey there, I want to log in and see my outstanding balance for my credit agreement, however it wants the security key. After trawling my emails it appears I do not have this anywhere. Please can someone assist?   [MOD EDIT: Subject title changed for ...

Stop renewing

Hi,I would like to stop renewing the service. I already have got my PAC code and I will be switching to different provider. Do I need to inform VM by my leaving?

Parked order

I ordered a new phone with you. It is saying parked and after reading alot of reviews this seems to be a regular thing with not very good outcomes of having contact or being able to contact you very easily to see what is happening with my order. I wo...

Zimba007 by Joining in
  • 3 replies
  • 0 kudos