Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Removing default from Equifax

HelloI have a default on my Equifax due to not knowing I had a £27 charge on my account when I moved out in Nov 2021. I only found out about it in July when I signed up for Equifax. It was paid within hours and it is now ruining my credit file. Is th...

Bmg1983 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Account security concerns

Hi, I moved my mobile number back in May due to issues with Wifi-calling.I assumed that would close my mobile account also.But I have just received a personalised text saying "...thank you for calling Virgin Media, you spoke to <name was supplied> .....

Credit default urgently need help!!!!

There is a default that flags on my credit report.I have an offer accepted for a house and this default stops me from getting a mortgage. I called your customer service team and provided all the details above. After investigating they said that that ...

angelos1 by Tuning in
  • 3 replies
  • 0 kudos

Haven't received new contract email

I Just started a new contract on Wednesday and i have only received one email with the pre-contract documents, I have not received any of the others that have the security key on etc. so i am unable to sign my credit agreement.

Pippa_SG by Joining in
  • 3 replies
  • 0 kudos

Over charging my account

For the 2nd month in a row I haven’t had my monthly credit applied to my account. I phone up last month and spent over an hour trying to get thru for them to say yes we will fix this , don’t worry. You can imagine how I feel after opening this months...

Malkyffc by Tuning in
  • 1 replies
  • 0 kudos