Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
I am also using this forum in desperation to resolve fraud conducted in my or our (with my wife)'s name. I have reported via the Virgin helpdesk on four seperate occassions starting in September 2022 that my wife was supplied by courier delivery with...
Hi all,I have seen a few other people have had a similar issue to me. I have been with Virgin Mobile for a number of years now, and have been tempted to order the Samsung Galaxy S22 Ultra after receiving a marketing message. The order has been parked...
Hi, I ordered an iPhone 14 pro from virgin and it was due for delivery today and was out for delivery, however yodel have now said that virgin has requested the phone be returned to them! Why is this?
Hello, Twitter told me to come over there as you'd be able to answer me. I ordered two sim cards as my one is lost and both have not arrived. Is it possible to see where the sim cards have been sent as I get the feeling there might have been trouble...
I have a rolling 30-day Virgin Mobile contract, for which I pay £5.58 per month. I normally receive updates and billing information by text to the phone - which is fine.Occasionally I wish to log in to the Virgin Mobile website, for which I register...
Hi, i have looked through post about delay sim cards due to the strikes but cant find a answer within the post so i guess i need to ask this question myself.Account started on the 9th December Sim arrived today (19th)Will i be credited these days i h...
Was moved over to O2 (by virgin) as my mobile provider a few months ago. Get my O2 bill separately but virgin mobile still appears on my statement, as well as O2. The amounts are even different. Shame I can’t Simply get on the phone to someone and so...
Hi there, I was holding off posting this, but having spent a large amount of time trying to resolve this issue I thought I would post our experience so far in a very disappointing customer experience from Virgin on purchasing a new iPhone 13 in the b...
Hi,I need to view my Credit Agreement and its asking for my credit agreement number and security key.I have searched high and low and cannot seemed to find this info.Its important so was wondering of a staff member could help.Kind regardsJohn
Hello I'm trying to retrieve my PAC code but having issues, I have changed my Oomph bundle to the Ultimate Volt bundle which means I have to change from Virgin Mobile to O2.I have had an email stating In 30 days your mobile plan for {************} wi...
