Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Resolved! Parked order question

Hi all,I have seen a few other people have had a similar issue to me. I have been with Virgin Mobile for a number of years now, and have been tempted to order the Samsung Galaxy S22 Ultra after receiving a marketing message. The order has been parked...

Scott_W by Tuning in
  • 3 replies
  • 0 kudos

Mobile phone order

Hi, I ordered an iPhone 14 pro from virgin and it was due for delivery today and was out for delivery, however yodel have now said that virgin has requested the phone be returned to them!  Why is this?

Sim card not arrived

Hello,  Twitter told me to come over there as you'd be able to answer me. I ordered two sim cards as my one is lost and both have not arrived. Is it possible to see where the sim cards have been sent as I get the feeling there might have been trouble...

Resolved! Delayed Sim Card

Hi, i have looked through post about delay sim cards due to the strikes but cant find a answer within the post so i guess i need to ask this question myself.Account started on the 9th December Sim arrived today (19th)Will i be credited these days i h...

Credit Agreement Number

Hi,I need to view my Credit Agreement and its asking for my credit agreement number and security key.I have searched high and low and cannot seemed to find this info.Its important so was wondering of a staff member could help.Kind regardsJohn 

PAC Code issue

Hello I'm trying to retrieve my PAC code but having issues, I have changed my Oomph bundle to the Ultimate Volt bundle which means I have to change from Virgin Mobile to O2.I have had an email stating In 30 days your mobile plan for {************} wi...

scribble by On our wavelength
  • 4 replies
  • 0 kudos