Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Parked order

Hello   Can someone please get in touch regarding my parked order? It was supposed to be delivered today but nothing has been emailed to confirm. Can someone please check?   Thanks

MrsElg by Joining in
  • 1 replies
  • 0 kudos

Priority App VM/O2

Hi, I'm having trouble trying to sign in to the O2 priority app. Despite raising a previous query regarding this, I haven't had any feedback.Ok, I've missed trying to get Peter Kay tickets because of the debacle, but the app does have other useful pu...

PaulVP by Dialled in
  • 15 replies
  • 0 kudos

Amazon voucher

Dear Virgin Media,When I signed up to fibre broadband part of the offer was to recieve a £100 amazon gift voucher, sadly it's been a few months and still no sign of a voucher, could you look into this please?Many Thanks Kush Patel

Apple Trade In offers - no code recieved yet

Hi,I purchased an iPhone 11 for my daughter as an upgrade while there was a trade in offer listed on"Get an extra £185 cashback when you trade in your old phone: Purchase an iPhone 11 device between 01....

samyuk by Tuning in
  • 16 replies
  • 0 kudos

Missing phone delivery

I am at my wits end! I phone due for delivery today. No courier details no order number absolutely nothing. Keep being fobbed off with you will get a text one hour before, never heard so much rubbish. Nobody can tell me where the phone is. How can I ...

Order is "parked"

Hi,I was wondering if anyone could tell me why my new phone contract order is parked?I thought it may have been to low stock levels since my phones delivery date was 17 days after i ordered it but the order is still parked and its meant to arrive in ...