Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Service suspended

My son's mobile service has been suspended and I am being asked to call 789 but if the service is suspended then how can you? The account is up to date and can see no current issues  He got a new sim yesterday as the phone was stolen.  Could it be re...

ASM4 by Joining in
  • 1 replies
  • 0 kudos

Not Received New Sim

New sim was ordered on the Wednesday the 7th of December. Still not got it.1. I was told it was due to Royal Mail strikes but should virgin find another way to deliver sims?2. Could I buy a Virgin PAYG sim and transfer my number on to it?3. I am stil...

Parked order

Hi, I've been a customer since the Telewest/ Blueyonder days. I ordered a phone upgrade over the phone during the Black Friday period and was told that was it was due Saturday 17th December. Checking on Saturday I discovered that the order was cancel...