Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
What do you have to do to get PAC off virgin,i message but still get no further
I changed mobile provider in October but I just got another bill with zero balance from Virgin Mobile. Is this normal? I thought my account with close naturally after I requested a PAC code etc and that's what the Virgin customer service adviser told...
My son's mobile service has been suspended and I am being asked to call 789 but if the service is suspended then how can you? The account is up to date and can see no current issues He got a new sim yesterday as the phone was stolen. Could it be re...
Change mobile number
Hi everyone, I’m really hoping someone can help. I am beyond furious with VM and the amount of stress and upset they have caused me, I just cant put into words. Its fairly complicated so please bear with me! Back in September I ordered a new iphone 1...
Today I have received an unexpected parcel containing an Apple Ipad Pro. Parcel was addressed to myself at my usual address. The parcel was delivered by Yodel, says it is from "GXO" in Wellingborough, it has a shipment ref no and a sender ref (O18996...
Just started a new bundle effective from today . The old plan I was on included a Virgin mobile sim but with my new plan I've had to take a new O2 sim which I have been advised is on the way via Royal Mail ....... err so don't know when that will ar...
New sim was ordered on the Wednesday the 7th of December. Still not got it.1. I was told it was due to Royal Mail strikes but should virgin find another way to deliver sims?2. Could I buy a Virgin PAYG sim and transfer my number on to it?3. I am stil...
Hi, I've been a customer since the Telewest/ Blueyonder days. I ordered a phone upgrade over the phone during the Black Friday period and was told that was it was due Saturday 17th December. Checking on Saturday I discovered that the order was cancel...
can you email me my credit agreement please
