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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 177 Views
  • 0 replies
  • 1 kudos

Parked order

I recently placed a order and was accepted but now says its parked and don't know why my order is  100001867173719 any help would be appreciated 

Call Centre

When calling Why don't agents who have already taken details and completed security pass this on to the agent they are handing off to? I was in touch with the call centre today and had to go through the whole palava with each person I spoke to.

joe917 by Joining in
  • 420 Views
  • 4 replies
  • 0 kudos

Order Parked

Hello, I am trying to order a new phone contract with virgin, I already have virgin bradband/TV so assumed this would be a straight forward process.Yesterday I placed an order and it was due for delivery today. I worked from home today so I can be he...

John_99 by Joining in
  • 291 Views
  • 1 replies
  • 0 kudos

Credit agreement

Hello there I also can't find my credit agreement or security key information I have looked in all my folders and I cannot find the email This particular contract was made 22nd April 2021, however the original deal was made in 2017 I believe   Thanks...