Managing Your Account - Mobile
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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 167 Views
  • 0 replies
  • 1 kudos

Order parked

Hello, I was wondering as of why my order has been parked and how I can go about changing this so that I am able to acquire the phone/ contract I ordered.thank you

Riley14 by Joining in
  • 449 Views
  • 4 replies
  • 0 kudos

Resolved! Remove number from account

Hi, what's the process to remove a number from my virgin mobile account? The said number will remain in use by the user, will they have to the add the number to their virgin mobile account?Thanks in advance

How do I close my online account

I no longer have a Virgin mobile number (I've transferred it away to EE), my account credit has been refunded, and the latest 'bill' I have received is zero.I would now like to close the online account, as I have nothing left to manage.Please - who d...

albino by Joining in
  • 393 Views
  • 1 replies
  • 0 kudos

Can't login to virgin mobile account

When I have tried to login to my mobile account it says that the details aren't recognised. I've tried the forgotten password option which every time brings up an error message saying that it wasn't right, I've then tried the forgotten email and pass...