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Forum Posts

Resolved! Order

Hi, I recently ordered a phone from Virgin and haven't had any information to say the order is on its way or if the order went through. All I've had is an email saying "There's only a few more checks between you and the good stuff. You'll find out so...

Online order parked

Why after over a week is my order still parkedFrom the 25th March after several phone calls and WhatsApp chats, I also  tried to upgrade my son's data and was told it couldn't be done as I had an order parked I keep being told to wait for verificatio...

Hand set loan payments

How do you change the direct debt?Managed to change it for my call time but the hand set loan payments are still trying to come out of my old bank

spac3n3rd by On our wavelength
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YODEL returned to sender

My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. I call virgin and they have no idea about it being returned. What am I supposed to do?!!!