Managing Your Account - Mobile
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Forum Posts

Credit file amendment

I recently payed an outstanding balance on the 24th of march  you for £18 to virgin mobile to close the account that was in arrears This £18 payment stopped my mortgage going through Now it has been payed could it please be updated with equifax asap ...

Cchacco by Joining in
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security key

I need help viewing my credit agreement but cannot find my security key as I no longer have the old emails. Any advice on how to find it?Thanks. 


I had a contract with yourselves in 2020 and I cancelled the contract, it says I have 4 missed payments and it is affecting my ClearScore I was wondering whether you could help 

Resolved! Unexpected (and slightly worrying) refund.

I’ve been a home and mobile customer for years, but recently had to cancel my home internet/phone/tv because of a change of address - I’ve kept my three mobile numbers, though. The home service officially came to an end on 26/03/23. Today (31/03/23),...