Managing Your Account - Mobile
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Forum Posts

Password issue

My system is saying I need a new password..I request a reset but when I look at the prompt it says invalid before I type anything. Not sure what to do ??

Request new number

Good evening,is it possible to request a new number to replace an existing? Going through a bad break up and want to change my number thanks in advance 

BACS Refunds

Hi, so after having no service at all, for nearly 2 months, compensation has been agreed for £300+. VM are now saying they cannot refund it via Bacs, having stated previously, when a member of their executive team had emailed stating we would be paid...

Julesb64 by On our wavelength
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Refund

My final payment is due to be taken on Tuesday 11th April, even though I gave notice on 9/3/23 they explained on phone that I would get a refund of £21 once I return equipment, is this normal practice?

Re: Parked order

Why has my order for a pay monthly iphone 13 been parked straight away as soon as I put in the order. I was not told of any issues, yet it happened instantly. I desperately need a new phone, and will have to cancel my order and go to another provider...

'Sim not provisioned'

I ordered a new sim card after my last was disabled and displayed this message, however the message has stayed, even after I ordered a new sim card.