Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

was switched to 02 from Virgin mobile

Sorry if this is the wrong place to raise this question but I am confused, we renewed our contract with Virgin and upgraded TV package it included the phone as well and added another V6 box, it appears though not explained that Virgin have joined wit...

Parked Order

Hi,I ordered a Samsung Galaxy S22 ultra yesterday but the order is parked and no-one has been in touch to let me know why. Can someone please check it and let me know what's happening? Thanks

Can't call 789 number barred

bit of a chicken egg situation here...need to pay mobile bill to unlock phoneneed to call bank as had a block put on my card after trying to place a bet on betfair last nightCan you please unblock my phone for even an hour, and I'll call my bank then...

danielY by Joining in
  • 6 replies
  • 0 kudos

Dellivery Details

Hi, I ordered a iPhone 14 Pro on contract 4 days ago and I'm wondering how long are the credit checks as I need a new phone quite soon. Virgin has not sent me any email regarding this.

Yas57701 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Pay as you go sim

I'm awaiting a new simfrom VM but really need to be able to use my phone.  I own the phone and have sim only with VM can If I buy a pay as you go sim to use till my new one arrives will it work?

-Lizzy- by Joining in
  • 1 replies
  • 0 kudos

Phone block request cancellation

I thought I'd lost my phone yesterday so filled in the form to request for it to be blocked.  I found it and contacted customer services within 30 minutes and asked to cancel the request and was advised that it had been cancelled.  Today I have no se...

-Lizzy- by Joining in
  • 1 replies
  • 0 kudos