Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Have I been accepted or not? (Parked order)

Hello.I applied for a contract yesterday and my order has been parked which I've heard is a fairly common occurrence.I have however been sent a link to the ebill2.virginmedia website and signed the contractual documents. But despite this my order is ...

Rbtb90 by Joining in
  • 1 replies
  • 0 kudos

SIM not received

We transferred 3 mobile accounts to Virgin (O2), in November 2022, we received 2 SIM cards but still haven't received the third one,  yet I have been billed for 3 SIM cards in December and January,  and the bill for February is showing too.  

MrsS3 by Joining in
  • 2 replies
  • 0 kudos

Transfer of ownership of phone on my account

Hellomy son has been on my contract under my name for years but he is now old enough to want and get his own phone. the problem is he has a severe speech impairment. so we tried to ring Virgin this afternoon to do the transfer of ownership and he cou...

pking1601 by On our wavelength
  • 1 replies
  • 0 kudos

Not a customer. Payment taken from bank!

A payment of £8 has been taken in two consecutive months from our church bank account.I am the Treasurer and have no knowledge of any Virgin Mobile account with you.We do not have church mobile phones.Please could you help me.Thank youTim (Treasurer ...

Parked order

Hi, I made an order today and my direct debit and credit were accepted and was told it would be delivered tomorrow however I’m now being shown that my order is parked. I’m currently in urgent need of a new phone as my current one is not working.