Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Hi,I have been trying to turn voicemail off on my phone or to set a custom voicemail saying this will no longer be listened to. I absolutely need to do this for work, because I am going abroad and won't be able to listen to voicemail.Whenever I try t...
Forgot to make a voicemail pin before going abroad
Hi all, I've just signed up to Ultimate Volt full beans package for £60pm. It was supposed to include an unlimited data O2 SIM for £25, meaning total spend is £85pm.The SIM arrived today and having downloaded the my O2 app, it says I have a 5gb data ...
I can't look at my mobile credit agreement as I don't have the security code
Hi,im trying to find out how long I have left to pay on my device, but I can’t find my credit agreement details - how do I fix this? I’m hard of hearing and have a lot of difficulties on the phone.thanksBrian
I have a new installation booked for 25th May. I believe there will be a team taking the cable to the property prior to the installation. Is there a phone no I can call to ensure that isn’t done before the 18th as that is when I move into the propert...
I think I recently paid off my device and wanted to look at other sim plans now available but when i went to look it told me that This action cannot be carried out as the Financial Account has a soft lock active. I dont know what this means nor how t...
I was moved onto O2 a few months ago. I was paying £10 month. The new monthly payment is£18 I make one call a week if that and do not use internet, so why are they charging me all that amount.then I read virgin media O2 are are saying on the news “V...
Hi,On my Virgin Mobile account, I can only view my bills for the last 12 months (currently I can only go back to May 2022). I'd like to have access to the bills from October 2021 - how can I get them please? Thanks in advance.
Does anyone else know of a company who harrass their customers? I already have a phone, no two phones, one being an i-phone on a monthly plan and my wife has bought an i-phone she paid up and she also pays a monthly the plan. The calls are to both of...
