Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Resolved! Just signed up to Ultimate Volt

Hi all, I've just signed up to Ultimate Volt full beans package for £60pm. It was supposed to include an unlimited data O2 SIM for £25, meaning total spend is £85pm.The SIM arrived today and having downloaded the my O2 app, it says I have a 5gb data ...

ACJMY2K by Joining in
  • 14 replies
  • 0 kudos

Credit agreement

Hi,im trying to find out how long I have left to pay on my device, but I can’t find my credit agreement details - how do I fix this? I’m hard of hearing and have a lot of difficulties on the phone.thanksBrian

Resolved! Contact

I have a new installation booked for 25th May. I believe there will be a team taking the cable to the property prior to the installation. Is there a phone no I can call to ensure that isn’t done before the 18th as that is when I move into the propert...

999rgch by Joining in
  • 7 replies
  • 0 kudos

Financial account has soft lock

I think I recently paid off my device and wanted to look at other sim plans now available but when i went to look it told me that This action cannot be carried out as the Financial Account has a soft lock active. I dont know what this means nor how t...

Prices up a lot

I was moved onto O2 a few months ago. I was paying £10 month. The new monthly payment is£18  I make one call a week if that and do not use internet, so why are they charging me all that amount.then I read virgin media O2 are are saying on the news “V...

P-L by Joining in
  • 4 replies
  • 0 kudos

Resolved! Unsolicited Sales Calls

Does anyone else know of a company who harrass their customers? I already have a phone, no two phones, one being an i-phone on a monthly plan and my wife has bought an i-phone she paid up and she also pays a monthly the plan. The calls are to both of...

andybev1 by On our wavelength
  • 5 replies
  • 0 kudos