Hello I have just realised that contract updates are still being sent to an old and unused email address even though my contact preference and account sign-in email is my new email address. How can I get it changed to send contract changes to my new ...
I have recently cancelled my services and was told over the phone how much my final bill would be, a few days ago I got an email saying the bill was overdue but that was the first chance I got to pay it so I did. Then the next day I get another email...
My mum (who is 85) asked me why her bill had gone up by £5-7 and if she was out of contract. I manage her virgin contract for her and I knew it wasn’t due for renewal until Feb 25, and it wasn’t an inflation increase.Just checked her bill and she has...
Hello. For weeks now I have been waiting for the prepaid packaging to return my kit. I've even tried asking for new packaging to be sent to me, but I have not received anything. Virgin media have sent me a letter, have been emailing and texting me ab...
Hi,My Virgin Media broadband is being disconnected tomorrow (Sunday 28th July), however my new provider now wont be installing until Thursday 1st August. Can I extend my cancellation date to the 1st August?Many ThanksKJ
On 25/07/24 I was chatting with Tamjenmongla for long time she failed to help me and they transferred me to Anne Sophia and after chatting with another hour or so I’ve got disconnected and there was no effort to reconnect with me! Then I’ve reconne...
i can connect to virgin media but not to my virgin media for some reason it works fine on my mobile and i can connect to all other web sites it states that virgin media have closed the connection ive tried all other things like rebooting hub and lapt...
I am trying to create my virgin media account but it will not let me because my personal email address has a dash in it. This email address is a third party email address (ie. not a VM one) as required, but it does have a dash/hyphen in it. This vide...
My contract is up soon. I click onUpgrade Package, Upgrade your package or check out our latest deals for you "Find out more"I get a new window saying:-----------------------Looking for an upgrade?Chatting to us online is quicker than calling and yo...
