Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Not Received New Sim

New sim was ordered on the Wednesday the 7th of December. Still not got it.1. I was told it was due to Royal Mail strikes but should virgin find another way to deliver sims?2. Could I buy a Virgin PAYG sim and transfer my number on to it?3. I am stil...

Parked order

Hi, I've been a customer since the Telewest/ Blueyonder days. I ordered a phone upgrade over the phone during the Black Friday period and was told that was it was due Saturday 17th December. Checking on Saturday I discovered that the order was cancel...

No confirmation email

I recently ordered a new mobile and received an email with the order id mentioning i'd receive a confirmation email once my order has been confirmed. Yet no such email has arrived in my inbox and I've checked my junk folder but there appears to be no...

Sim not provisioned

My contract has recently ran out and before I was able to get a new sim I have no signal bars on my phone anymore, this Doesn't allow me to receive texts to be able to get verification codes for important websites. Any help? 

Moors by Joining in
  • 1 replies
  • 0 kudos

Forgotten Email & Password

Hi. I am trying to access my Virgin Mobile Account that i have not used in a while. I have a contract phone and sim with Virgin. My old email address is different to my recent one as I had to change for security reasons and now cannot access my accou...

Sarbe by Joining in
  • 1 replies
  • 0 kudos

Resolved! Parked order question

Hi all,I have seen a few other people have had a similar issue to me. I have been with Virgin Mobile for a number of years now, and have been tempted to order the Samsung Galaxy S22 Ultra after receiving a marketing message. The order has been parked...

Scott_W by Tuning in
  • 3 replies
  • 0 kudos