Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Just started a new bundle effective from today . The old plan I was on included a Virgin mobile sim but with my new plan I've had to take a new O2 sim which I have been advised is on the way via Royal Mail ....... err so don't know when that will ar...
New sim was ordered on the Wednesday the 7th of December. Still not got it.1. I was told it was due to Royal Mail strikes but should virgin find another way to deliver sims?2. Could I buy a Virgin PAYG sim and transfer my number on to it?3. I am stil...
Hi, I've been a customer since the Telewest/ Blueyonder days. I ordered a phone upgrade over the phone during the Black Friday period and was told that was it was due Saturday 17th December. Checking on Saturday I discovered that the order was cancel...
can you email me my credit agreement please
I recently ordered a new mobile and received an email with the order id mentioning i'd receive a confirmation email once my order has been confirmed. Yet no such email has arrived in my inbox and I've checked my junk folder but there appears to be no...
My contract has recently ran out and before I was able to get a new sim I have no signal bars on my phone anymore, this Doesn't allow me to receive texts to be able to get verification codes for important websites. Any help?
Hi,I have a new monthly contact with virgin and have recently used a PAC code to port my number from O2.This was supposed to be complete on Monday 12th December. However, on Monday 12th only data and outbound services (calls and SMS) switched - nothi...
Hi. I am trying to access my Virgin Mobile Account that i have not used in a while. I have a contract phone and sim with Virgin. My old email address is different to my recent one as I had to change for security reasons and now cannot access my accou...
I am also using this forum in desperation to resolve fraud conducted in my or our (with my wife)'s name. I have reported via the Virgin helpdesk on four seperate occassions starting in September 2022 that my wife was supplied by courier delivery with...
Hi all,I have seen a few other people have had a similar issue to me. I have been with Virgin Mobile for a number of years now, and have been tempted to order the Samsung Galaxy S22 Ultra after receiving a marketing message. The order has been parked...
