In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I've posted about this before over a year ago but I'm back again to ask if someone could possibly resend me the security key for my mobile account as I've lost the email and note I had from the last time it was sent to me.Thanks for the help and sorr...
Hi,I have been trying to turn voicemail off on my phone or to set a custom voicemail saying this will no longer be listened to. I absolutely need to do this for work, because I am going abroad and won't be able to listen to voicemail.Whenever I try t...
Forgot to make a voicemail pin before going abroad
Hi all, I've just signed up to Ultimate Volt full beans package for £60pm. It was supposed to include an unlimited data O2 SIM for £25, meaning total spend is £85pm.The SIM arrived today and having downloaded the my O2 app, it says I have a 5gb data ...
Hi,im trying to find out how long I have left to pay on my device, but I can’t find my credit agreement details - how do I fix this? I’m hard of hearing and have a lot of difficulties on the phone.thanksBrian
I have a new installation booked for 25th May. I believe there will be a team taking the cable to the property prior to the installation. Is there a phone no I can call to ensure that isn’t done before the 18th as that is when I move into the propert...
I think I recently paid off my device and wanted to look at other sim plans now available but when i went to look it told me that This action cannot be carried out as the Financial Account has a soft lock active. I dont know what this means nor how t...
I was moved onto O2 a few months ago. I was paying £10 month. The new monthly payment is£18 I make one call a week if that and do not use internet, so why are they charging me all that amount.then I read virgin media O2 are are saying on the news “V...
Hi,On my Virgin Mobile account, I can only view my bills for the last 12 months (currently I can only go back to May 2022). I'd like to have access to the bills from October 2021 - how can I get them please? Thanks in advance.
Does anyone else know of a company who harrass their customers? I already have a phone, no two phones, one being an i-phone on a monthly plan and my wife has bought an i-phone she paid up and she also pays a monthly the plan. The calls are to both of...
