Managing Your Account - Mobile
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Forum Posts

Account Softlock

I am going to Turkey at the weekend and am trying to turn off Data Roaming, however I am unable to do this as it says my account has a softlock on it.  How can I ensure that my roaming gets turned off and I won't incur additional charges whilst abroa...

sam7541 by Joining in
  • 1 replies
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Spending limit/cap now imposed

I just attempted to make a charity donation via text, only to receive a message stating that I've hit my spending cap.  I haven't got a spending cap and don't intend to have one.  Tried to either remove or increase the spending cap and just get an er...

Ads677 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Device contract

I'm trying to access my device contract but my email no longer has the account number and key. How can I get these? 

Lucycw24 by Joining in
  • 2 replies
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An outstanding bill for £70 from 6 year ago

HiI hope someone can help me. Last month when I looked at my credit report I noticed a £70 payment owed to VM. I was so confused as I left VM a long time ago. When I received this months credit report I noticed the payment had gone up to £92.I spoke ...

Kazal52 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Proof of usage mobile

Hy, insurance company request long proof of usage but virgin mobile refuse to provide as my mobile is not from Virgin. now insurance company  asking for refusal letter/proof .how I get that? 

Leaving family plan and starting another

I'm currently under an existing family plan. However, I'd like to leave the existing plan and start a new one (with Virgin) while retaining my number.Is it as simple as ordering a new SIM from Virgin and using my PAC code to keep my number? And then ...

noct10 by Joining in
  • 1 replies
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Resolved! Total disaster Discount not applied

Was advised in February re £12 price hike. Spoke to advisor 4th Feb, agreed a discount on rise of £6. So would be £64 per month.  Contract sent. No changes to package. Mix TV, 250 broadband, oomph bundle SIM included & family sim at £5.77 pm. Advise ...

HMP by Joining in
  • 4 replies
  • 0 kudos