Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Resolved! Transfer of Ownership - You CAN

A few months ago I posted asking whether it's possible to transfer a mobile account to someone else. See here: I received mixed responses from the VM ...

Hand set bill

Heya, what’s the best way to be able to see my bill/statement for my handset/Apple Watch bundle? I’ve been paying it off for a while and would like to know how much I have left to pay but can’t find the bill anywhere contacting customs service is har...

Unfulfilled O2 contract

Due to a change of contract with Virgin Media, O2 are trying to take money for a phone I don't have as part of the cancelled contract. Please let me have an email address so I can avoid them having further problems.

Checking contract length

As an ex o2 customer when ever I wanted to check my contract for upgrade availability , All I needed to do was check via the 02 app. Why is it so convoluted on the Virgin app? I Don't even know or remember setting up a security key?!Why is there no a...

Lazysod by Joining in
  • 5 replies
  • 0 kudos

Complaint no HLP 8917-

I put a complaint 148 hrs before and no action has been taken . Every time replies come that technical team is working on it but nothing happens .I bought 2 recharge vouchers on 26/12/2022 and when tried to recharge my fone message came ‘pin is alrea...


Re: No back office team??

Anybody able to share some insight into how long theirs took once referred to the 'back office'. Mine has been stuck there for 5 days now, claims this happens all the time but when I took out another contract earlier in the year (this is for my son),...

X2407 by Joining in
  • 5 replies
  • 0 kudos

Cannot log in abroad

HiI travelled to Asia so turned my roaming off on my app but now that I am back, i do not have roaming on so my phone number does not work and I have forgotten my password. Any advice on how to get into my account so that I can start using my sim? Th...

ve1 by Joining in
  • 0 replies
  • 0 kudos

No verification email

I’ve tried multiple times to set up an account to pay my wifi bill. Every time I tried which is 10+ times the verification email is never received in my mail box, I’ve checked spam and inbox. There is little help availability and  this has led to me ...