Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
I have just upgraded and I can’t activate my new SIM card. I have tried the app also.
A few months ago I posted asking whether it's possible to transfer a mobile account to someone else. See here: https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/Transfer-of-Ownership/m-p/5075341 I received mixed responses from the VM ...
Heya, what’s the best way to be able to see my bill/statement for my handset/Apple Watch bundle? I’ve been paying it off for a while and would like to know how much I have left to pay but can’t find the bill anywhere contacting customs service is har...
Due to a change of contract with Virgin Media, O2 are trying to take money for a phone I don't have as part of the cancelled contract. Please let me have an email address so I can avoid them having further problems.
As an ex o2 customer when ever I wanted to check my contract for upgrade availability , All I needed to do was check via the 02 app. Why is it so convoluted on the Virgin app? I Don't even know or remember setting up a security key?!Why is there no a...
I put a complaint 148 hrs before and no action has been taken . Every time replies come that technical team is working on it but nothing happens .I bought 2 recharge vouchers on 26/12/2022 and when tried to recharge my fone message came ‘pin is alrea...
Anybody able to share some insight into how long theirs took once referred to the 'back office'. Mine has been stuck there for 5 days now, claims this happens all the time but when I took out another contract earlier in the year (this is for my son),...
HI, I've deleted my phone credit agreement and security key, is there a link to recover them?
HiI travelled to Asia so turned my roaming off on my app but now that I am back, i do not have roaming on so my phone number does not work and I have forgotten my password. Any advice on how to get into my account so that I can start using my sim? Th...
I’ve tried multiple times to set up an account to pay my wifi bill. Every time I tried which is 10+ times the verification email is never received in my mail box, I’ve checked spam and inbox. There is little help availability and this has led to me ...
