Managing Your Account - Mobile
Please remember to keep your personal information private.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 102 replies
  • 1 kudos

Delayed iphone 14 pro max

Hello,I ordered the iPhone 14 pro max.Contracts signed 11/12/22.I wasn't advised this was a backorder untill after.However, I was advised then it will be deffinatly delivered 6th Jan 2023, but now have been told today 05/01/23 another 1 or 2 weeks de...

contract details.

ok so I have contacted virgin mobile for copies of my credit agreement as my original documents were lost, however the person I spoke with after going through everything to prove I am who is the account holder they still could not give me a copy, I n...

Move mobile number from Virgin to O2

I’ve just changed my Virgin package and the agent on the phone changed me from Virgin mobile to O2, assuring me I’d have my original phone number. Just received my o2 aim and text SWAP as advised, says it’s already active and using the new phone numb...

CarolP1 by Just joined
  • 3 replies
  • 0 kudos

Resolved! Overcharging

Just left virgin after 20+ years. Only allowed after bill paid in full. Virgin now owe me £88.just got bill for £195.35. Take away the £88 credit, that leaves £106.80.! They want £106.80!when a bill (during the 20 years) has been paid late or in two ...

Ads11hsl by Tuning in
  • 5 replies
  • 0 kudos

Can you leave O2

My volt contract comes to and end soon if I renew is it possible to drop O2 and use another mobile provider of my choice, So my mobile is totally independent of Virgin RegardsBarry

barryj by On our wavelength
  • 3 replies
  • 0 kudos

mobile phone

I've ordered a new mobile on the 30th Dec and was told it be delivered 31st Dec by yodel but I have not received it yet and not had anything saying if its on its way I'm a new customer for virgin how do I find out or who to contact to what's going on...

Cancelling O2 cooling off period

I recently (02/01/2022) placed an order with VM for the following bundle:Gig1 BroadbandStreamy BoxLandlineO2 Unlimited Data/Text/Calls (Volt bundle)I've been given a "provisional date" (which I'm aware is not a term recognised by Ofcom, but instead i...

email address

Sent a message 4 days ago regarding my account,heard nothing back.l stopped receiving emails so l tried to log in to my account but they don;t recognise my email address which l've had for 3 years and is supposedly hard wired.

bushrod by Joining in
  • 1 replies
  • 0 kudos