Managing Your Account - Mobile
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Forum Posts

Need older bill from Aug 2020 to Dec 2021

Dear Sir/Madam, 1.My VM account number and mobile number can be shared with VM agent if required.2.Account is currently Inactive.3.Account was active from August 2020 to December 2021 approx.4.Currently, I am not able to see any PDF Virgin Mobile bil...

ArkaC by Joining in
  • 2 replies
  • 0 kudos

Can't make calls

Can't make calls, keeps saying not enough credit and to top up. Not sure how this is even possible when I have a contract with unlimited minutes?

Tashtom by Joining in
  • 1 replies
  • 0 kudos

Resolved! Parked order

Morning.I am considering cancelling an order I placed yesterday for a new phone and free nintendo switch with you guys. I would rather not, but am now extremely anxious after reading what seems like a neverending stream of neagtive reviews on trustpi...

Parked order

Hi my partner recently ordered a iPhone 13 128gb and credit checks were done and went through fine we’ve now been waiting 3 days to find out it’s parked after receiving a delivery date how do I find out what’s going on before I cancel with virgin 

VAT invoices

HelloI need to set up VAT invoices from virgin media and get ones backdated for 6 months , how can I do this?ThanksNats1607

Nats1607 by Joining in
  • 1 replies
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I’m waiting for an update on a new iPhone that was returned to virgin. And the phone and contract being cancelled thanksDawn

Dawn1968 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Can't disable parental controls

Like many others, I'm getting error 5071 when trying to disable parental controls on my new sim. I've also tried disabling it on the manage services section on the virgin mobile website but there is no toggle to disable it. If I could provide the nec...

The transfer to O"

My account has temporary stop on it due to being transferred to 02.  Before I was aware of the temporary stop I tried upgrading my package as I was warned I had used 75% of my data.  Couldn't upgrade, switched off mobile still charge £3.  This month ...