Managing Your Account - Mobile
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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
  • 1 kudos

Resolved! How do I register lasting power of attorney?

My elderly father has a Virgin mobile phone. I hold Lasting Power of Attorney and I manage all his financial affairs. How do I send Virgin Media the code that allows them to access the LPA online? Can I email it to VM? In particular I need to notify ...

02 swap over failed

So this morning my phone started the switch over to 02, but im still waiting for it to actually finish, my phone says sim not provisioned for voice, and im on emergency calls only, i was told i could contact 02 for support, but they said they do not ...

kiel367 by Joining in
  • 1 replies
  • 0 kudos

O2 migration - New SIM required

Message when tried to make a call today - "Mobile Network Not Available". Contacted Support and finally established  that the  O2 upgrade is in progress and I need a new SIM. I was told this will take 3 - 5 days and until then I will have no service....

BJ46 by Joining in
  • 3 replies
  • 0 kudos

Account locked

When I try to log in from any device using my email and password, it just refreshes the login page. Looks like my account data might be corrupted on the backend?

Zedronar by Joining in
  • 1 replies
  • 0 kudos