Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Move to o2 hasn't happened

I got a text on Thursday 30th March saying that I would be moved from Virgin to o2 overnight. This hasn't happened and I haven't received any further messages or emails. Does anybody know what's going on?

ZXT by On our wavelength
  • 1 replies
  • 0 kudos

Change mobile contract date

Hello! Anyone know if its possible to alter the date your mobile billing period runs from? Currently, my billing period runs from the 10th of the month but I'd like to change it to the 5th. Is this possible? Thanks 

Tablet promotion going on?

Received a random call about a promotion for a tablet with a SIM for $14/month."Why wouldn't you want it?", she kept asking.Tried to reach out to Virgin Plus through FB Messenger to see if it is legit, and they kept asking for my account number.With ...

f1ukimo by Joining in
  • 2 replies
  • 0 kudos

Resolved! Order

Hi, I recently ordered a phone from Virgin and haven't had any information to say the order is on its way or if the order went through. All I've had is an email saying "There's only a few more checks between you and the good stuff. You'll find out so...

Online order parked

Why after over a week is my order still parkedFrom the 25th March after several phone calls and WhatsApp chats, I also  tried to upgrade my son's data and was told it couldn't be done as I had an order parked I keep being told to wait for verificatio...