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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 304 Views
  • 0 replies
  • 1 kudos

Virgin Media account details

hi, when i try to log into MyVirginMedia app account on my phone for my broadband, it wont let me log in as i have the incorrect password any advice on what to do. It comes up with a screen saying Contact us, you cant reset your password online right...

confused you will be

hiya recently change package which did include my daughters sim.Now it doesnt so we picked a new package for her sim only and went through a credit check .I told the person at other i end we wanted to use the same bank acct that we have used for 15 y...

BIGIAN by On our wavelength
  • 398 Views
  • 5 replies
  • 0 kudos

Re: Issues receiving OTP text messages

Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can you please do the same for me? I...

Jo289 by Tuning in
  • 154 Views
  • 0 replies
  • 0 kudos

Resolved! Migrating from V Mobile to O2 sim

A Big Kudos and Thank You to all the Good People at Virgin Mobile and Virgin Media Broadband. Over a couple of broadband contract terms I have enjoyed an excellent product from VM. Stable and secure.There have been hiccups and even a “puzzlement” alo...

Still taking payment

Hi, I made a complaint a few months ago as I upgraded my phone and was told I would receive the value of my old handset to pay off the existing contract, this didn't happen and I didn't even receive an email from your 3rd party company with an offer,...

Arrowmunda by On our wavelength
  • 446 Views
  • 5 replies
  • 0 kudos

Email verification

I recently started my Virgin Media account and it says I need to request a verification email which I have tried multiple times to send and resend, yet I have received nothing. Is there another way I can verify?

otinyau by Joining in
  • 445 Views
  • 6 replies
  • 0 kudos