Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
I no longer have access to my old ntlworld email address so can’t log on to my virgin mobile account , how can I resolve this?
I got a text on Thursday 30th March saying that I would be moved from Virgin to o2 overnight. This hasn't happened and I haven't received any further messages or emails. Does anybody know what's going on?
Hello! Anyone know if its possible to alter the date your mobile billing period runs from? Currently, my billing period runs from the 10th of the month but I'd like to change it to the 5th. Is this possible? Thanks
Received a random call about a promotion for a tablet with a SIM for $14/month."Why wouldn't you want it?", she kept asking.Tried to reach out to Virgin Plus through FB Messenger to see if it is legit, and they kept asking for my account number.With ...
Hi.. I am on a Freestyle contract which ends in June (I think).However I have no longer got the log in details needed to check this on my Credit Agreement page.I wonder if you could advise me how to gain access again please. Either by sending me the ...
So after getting nowhere yesterday I will try again.I am able to log in to the Virgin Media Mobile Phone account. So I ca see my monthly bill and airtime etc..However. Its this page I'm trying to access -https://virginmedia.icehosted.com/VirginMedia/...
Hi, I recently ordered a phone from Virgin and haven't had any information to say the order is on its way or if the order went through. All I've had is an email saying "There's only a few more checks between you and the good stuff. You'll find out so...
Hi,I would like to terminate my contract / account. Please can I have someone PM to sort this out?Many thanks,Roberto
Why after over a week is my order still parkedFrom the 25th March after several phone calls and WhatsApp chats, I also tried to upgrade my son's data and was told it couldn't be done as I had an order parked I keep being told to wait for verificatio...
