Managing Your Account - Mobile
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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
  • 1 kudos

Credit Agreement

Hi, I need to view my credit agreement for my freestyle contact but I have lost the emails containing my credit agreement number and my security key. Can you help please?

Passwords reset email

Hi. New customer to Virgin mobile. Can get in to the app fine. When I try to turn off parental controls it asks me to login. Says details don't exist. When I choose forgot password it brings up my correct email address but I never receive the email. ...

Virgin Mobile Log in verification issue

  Just purchased a new phone & contract and when I go to sign in to view my account it says I need to verify my email and that they’ve sent me an email link. I haven’t the verification email so cannot access account. I have tried multiple times. I kn...

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lucy17 by Joining in
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Mobile order

Hi, I recently ordered a phone from Virgin and haven't had any information to say the order is on its way or if the order went through I am a new customer and when I try set up on the app to track my order it doesn't let me log in. Please could you h...

Data change during O2 changeover.

I’ve got 3 phones with Virgin all out of contract for a long time. When I was notified  of the first phone changeover I tried to reduce the data (it’s a child’s phone with 15gb). This wasn’t possible as the account was “soft locked”. I’m now able to ...

Les01889 by Up to speed
  • 4 replies
  • 0 kudos

New deal?

 I was told 3 times I would keep my oomph sim during the offer of my new deal. I've just found out it's not included. This was the reason I agreed to my new tariff/deal. What should I do? I am within the cooling off period, but as I thought the new O...


Replacement Sim

I need to order a new sim.I can’t find any way to order a replacement sim without calling anyone. I can’t call about one without a sim. Can someone on this forum get in touch to help in another way?

leow by Tuning in
  • 7 replies
  • 0 kudos