In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, Could someone private message me please as my staff virgin mobile sim is moving to O2 but the dates don't make sense.O2 says the move will happen on 13th SepVM say the mobile account will deactivate on Aug 15th.I would like to keep my existing n...
Hello, I’ve been double charged this month could you please help me
My was stollen whilst on holiday and I am claiming on my travel insurance. The insurance company need proof that the phone has been black listed. However we've been told by customer services that you can’t blacklist it as I haven't yet been migrated ...
I'd be interested to know, too. I can't contact O2 because I never received a sim, and so don't know the O2 sim phone number, or have any account details or any paperwork from them. I can't log in to see my account, even though I'm paying them monthl...
Hi,I have a mobile account which is/was part of an old Oomph package. I have just upgraded to a new broadband only package. I want to cancel the mobile account associated with the old package, which I do not use. I already had a existing mobile serv...
I have been moved from Virgin Mobile to O2 but I cannot log in or register on My O2. the last text I had said I could see my bill without username or password if I turned off my WiFi. but this didnt work. so after trying too many times to log in with...
Yet another issue with VM ... I already have an ongoing one with my email!!I have had a mobile contract with VM for years. I bought a phone outright and used a SIM only deal. Then in June 2021 I got a new phone on contract with VM. Each month I paid ...
I was recently offered a trial version of Sky Sports UHD. For whatever reason I saw not increase in picture quality so I cancelled the facility. I was told it would take a month to cancel. Last week I received a message saying SkySports is UHD no lon...
I can't look at my mobile credit agreement as I don't have the security code
I received a letter a couple of weeks ago, stating my account details needed to be updated and I would be contacted by a member of the team. To the best of my knowledge, Virgin have not contacted me. I then spent about 2 hours on the phone last week,...
