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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 304 Views
  • 0 replies
  • 1 kudos

My mobile contract is missing?

Yet another issue with VM ... I already have an ongoing one with my email!!I have had a mobile contract with VM for years. I bought a phone outright and used a SIM only deal. Then in June 2021 I got a new phone on contract with VM. Each month I paid ...

sooby1969 by On our wavelength
  • 490 Views
  • 4 replies
  • 0 kudos

Sky Sports App

I was recently offered a trial version of Sky Sports UHD. For whatever reason I saw not increase in picture quality so I cancelled the facility. I was told it would take a month to cancel. Last week I received a message saying SkySports is UHD no lon...

switch from Virgin mobile to O2

I received a letter a couple of weeks ago, stating my account details needed to be updated and I would be contacted by a member of the team. To the best of my knowledge, Virgin have not contacted me. I then spent about 2 hours on the phone last week,...

djcurtis by Joining in
  • 273 Views
  • 2 replies
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Problems with my online account

Hi, so I am having an issue and have tried to sort it out on 3 separate phone calls but they were unable to help.I agreed a new contract with virgin media after my previous 18 month contract finished, no problems there. The problem has started where ...

Ben26 by Joining in
  • 245 Views
  • 1 replies
  • 1 kudos

Closing unused mobile account

Hello, I am not using my Virgin Mobile account and I have been wanting to close it for a while but I'm not sure how to do it. I got an email recently saying I am getting moved to an O2 account on 13th August and I would like to get the account closed...

Virgin to O2

Help I think my head is going to explode - Virgin have changed my family plan over to O2 and its madness - my bills have rocketed for the 5 family phones i pay for - logging on to O2 is hours of horrific torture - Virgin had a simple family format th...

Gazman2 by Joining in
  • 622 Views
  • 3 replies
  • 0 kudos