Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

parked order

Had an order parked for 3 days for an upgrade, asked for update as they said it should take 2 days. then they said 3 days, then i called after 3 days they said they would raise it and get a call done shortly and priority me . This call never came, th...

jsal1995 by Joining in
  • 1 replies
  • 0 kudos

Cannot log into 02 Priority App

I had an email from Virgin Media saying we can use the 02 priority app, it wont accept my details, I've done the usual uninstall and reinstall and cleared cache, but it wont accept my phone number, the error I get is invalid auth token. Please advise

Beenie by Joining in
  • 7 replies
  • 0 kudos

Parked order

Hi there, I have recently placed an order for a new mobile handset on the phone with one of your upgrades team. I have been a customer with you for 10 years. As per lots of other people, the credit checked passed no problem but now the order has been...

Email from VM stating I have been overcharged

Received email today from Virgin Mobile stating how they have overcharged on one of two handsets/airtime contracts and that a refund of some £25.76 plus interest will be credited to account and credit file updated to reflect this.Now i consider mysel...

m00g by Superfast
  • 2 replies
  • 0 kudos