Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
When ordering mobile sim only contract I accidentally typed the email address incorrectly and didn't realise until after order complete. How do I update my email address to receive confirmation of order.
Had an order parked for 3 days for an upgrade, asked for update as they said it should take 2 days. then they said 3 days, then i called after 3 days they said they would raise it and get a call done shortly and priority me . This call never came, th...
I had an email from Virgin Media saying we can use the 02 priority app, it wont accept my details, I've done the usual uninstall and reinstall and cleared cache, but it wont accept my phone number, the error I get is invalid auth token. Please advise
Hi there, I have recently placed an order for a new mobile handset on the phone with one of your upgrades team. I have been a customer with you for 10 years. As per lots of other people, the credit checked passed no problem but now the order has been...
Hello, I’m trying to long into my Virgin Mobile credit agreement but I can’t find my security code, how do I proceed
Received email today from Virgin Mobile stating how they have overcharged on one of two handsets/airtime contracts and that a refund of some £25.76 plus interest will be credited to account and credit file updated to reflect this.Now i consider mysel...
Hi i have mislaid my credit agreement number and my security password for my current contract
Trying to send a chargeable Text, but get:This action cannot be carried out as the Financial Account has a soft lock active.
Hi iv ordered a new phone and accidentally used the wrong email is there anyway anyone can help my phone number isnt working so dont know when its getting delivered ect
Hello,I signed up for a Fibre Broadband + Home Phone Oomph bundle that included a free 5gb Virgin Media SIM (I have never used it).My minimum contract has expired and I have given a 30 day notice for it to end. I asked if my Oomph SIM would end on th...
