Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Hello, I’m trying to log into my credit agreement but I am unable to recall the security key. many thanks
Hi, I was a customer of virgin media in 2021. Then I disconnected the connection paid and cleared everything and went back to my home country for 6 months. Recently I checked my credit score and I got to know that they have marked default on my cred...
Can I ask how you resolved this? I've just received the exact same letter, except for £80. How dare they threaten me with debt collection and poor credit ratings. When I entered into a contract for Virgin's TV and broadband I told Virgin media I don'...
Last June whilst renegotiating our VM account we used the Whatsapp service to do so, we were offered a new deal/bundle which we were happy with the price however we were told it had to to come with an o2 Contract sim for 18 months. We didn't want it ...
There seems to be a common theme with customers cancelling their Virgin Media contracts.I am extremely upset by Virgin Media's cancellation policy, and due to a failure of their telephone communication systems/waiiting times being far too long for an...
Hello i can’t seem to find the email containing the security key. Can you help me please thanks [MOD EDIT: Post split to create own thread]
Hi, my phone is barred. I don't have access to another phone to call the number for unbarring
Account number: [MOD EDIT: Personal details] I'm writing because a missed payment from virgin media today 6 November 2023. A year 3 months later. I am currerently in the process of my mortgage application. These has affected my mortgage applica...
Hi, I was sent a Hub 5 in the post, hub is activated & it is working well.My single wifi pod no longer works though & in the connect app it says it is offline.The pod was working fine with the Hub 3 I had before.Does the pod need pairing with the new...
I have 3 mobile numbers on a single Virgin Mobile contract used by various members of my household which I was happily managing in my VirginMobile App for years. After migrating to O2 I now can only see 1 number associated with my handset but can't s...
