Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Default on credit file

Hi, I was a customer of virgin media in 2021. Then I disconnected the connection paid  and cleared everything and went back to my home country for 6 months. Recently I checked my credit score and I got to know that they have marked default on my cred...

cvip by Joining in
  • 2 replies
  • 0 kudos

Re: Notice of disconnection

Can I ask how you resolved this? I've just received the exact same letter, except for £80. How dare they threaten me with debt collection and poor credit ratings. When I entered into a contract for Virgin's TV and broadband I told Virgin media I don'...

stereill by Tuning in
  • 0 replies
  • 0 kudos

Virgin Media o2 Contract renewable scam?

Last June whilst renegotiating our VM account we used the Whatsapp service to do so, we were offered a new deal/bundle which we were happy with the price however we were told it had to to come with an o2 Contract sim for 18 months. We didn't want it ...

webbm1 by Tuning in
  • 3 replies
  • 1 kudos

Unresolved cancellation bill complaint

There seems to be a common theme with customers cancelling their Virgin Media contracts.I am extremely upset by Virgin Media's cancellation policy, and due to a failure of their telephone communication systems/waiiting times being far too long for an...

qwerty6 by Joining in
  • 5 replies
  • 0 kudos

Missed payment on credit file

    Account number: [MOD EDIT: Personal details]   I'm writing because a missed payment from virgin media today 6 November 2023. A year 3 months later. I am currerently in the process of my mortgage application. These has affected my mortgage applica...