Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

Old Mobile account showing in Arrears

Afternoon,On my credit score it shows i have a Virgin mobile account in arrears. This is from a long time ago and i do not have the details of the Mobile number or account number.How can i pay this off to clear from my credit score?Thanks,Graeme 

Graeme_T by Joining in
  • 3 replies
  • 0 kudos

Received a new unsolicited 2nd SIM card

Hi all,I have suddenly received a 2nd new  Pay Monthly SIM card (at £5.95 /mth with a new separate mobile number) that I did not order.I am not interested in a 2nd SIM, as I already have a Pay Monthly SIM on my current contract (Broadband+SIM).I'm su...

VMUser6 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Order marked as parked

Hello, I've tried ordering a new phone on contract and all was going well until I checked the order status and it was "parked" but I've not had any emails about the order, other than the one that said "There's only a few more checks between you and t...

Oops something went wrong- help!

I can login to my virgin media mobile account but from there I can’t access anything within my account! I have tried multiple browsers, incognito, different devices and a password reset but nothing seems to work. How can I fix this? 

Bac93 by Joining in
  • 3 replies
  • 0 kudos