Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 108 replies
  • 1 kudos

I cannot create an account

Virgin media will not let me create an account.I received the welcome email from virgin media yesterday containing my account number,but whenever I try to create an account using my account number and email address I keep getting the same following i...

Mike1429 by Joining in
  • 7 replies
  • 0 kudos

Virgin Media account details

hi, when i try to log into MyVirginMedia app account on my phone for my broadband, it wont let me log in as i have the incorrect password any advice on what to do. It comes up with a screen saying Contact us, you cant reset your password online right...

confused you will be

hiya recently change package which did include my daughters sim.Now it doesnt so we picked a new package for her sim only and went through a credit check .I told the person at other i end we wanted to use the same bank acct that we have used for 15 y...

BIGIAN by On our wavelength
  • 5 replies
  • 0 kudos

Re: Issues receiving OTP text messages

Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can you please do the same for me? I...

Jo289 by Tuning in
  • 0 replies
  • 0 kudos

Resolved! Migrating from V Mobile to O2 sim

A Big Kudos and Thank You to all the Good People at Virgin Mobile and Virgin Media Broadband. Over a couple of broadband contract terms I have enjoyed an excellent product from VM. Stable and secure.There have been hiccups and even a “puzzlement” alo...