Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Virgin media will not let me create an account.I received the welcome email from virgin media yesterday containing my account number,but whenever I try to create an account using my account number and email address I keep getting the same following i...
I had 2 cancellation and to my condition I was told the install will take I’m been left with 5 weeks without a broadband connection this has severe effect due to care workers who have been helping virgin have promised a dongle and have not received i...
HiI have a broadband/phone/tv package along with a separate virgin mobile plan.I just changed my package and got a o2 sim plan instead, Virgin will send a new o2 SIM card in post and when I insert it I gather my number will then be ported on the day....
One of your Executive Complaint Team Members concerns me. His name is James. I'm concerned about his ability to do his job. I've had issues for 9 months now with Virgin Mobile. His conduct during my complaint process to 'come to a resolution' was mos...
hi, when i try to log into MyVirginMedia app account on my phone for my broadband, it wont let me log in as i have the incorrect password any advice on what to do. It comes up with a screen saying Contact us, you cant reset your password online right...
hiya recently change package which did include my daughters sim.Now it doesnt so we picked a new package for her sim only and went through a credit check .I told the person at other i end we wanted to use the same bank acct that we have used for 15 y...
Hi, In March 2020, I was the subject of identity fraud where someone took a contract and a hand set out in my name. The person clearly did not have my all details correct as my first name was spelt wrong. However, I contacted Virgin and they sent me ...
Hi, Last November Virgin registered my LPOA for my mother, and we requested opt out of all marketing messages. Virgin are still texting and calling her mobile number. It is no longer appropriate for Virgin to contact my mother directly at all, not ev...
Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can you please do the same for me? I...
A Big Kudos and Thank You to all the Good People at Virgin Mobile and Virgin Media Broadband. Over a couple of broadband contract terms I have enjoyed an excellent product from VM. Stable and secure.There have been hiccups and even a “puzzlement” alo...
