Managing Your Account - Mobile
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Forum Posts

Credit File

I've been applying for my remortage and I've had a default pop up. It was £20 for VM finance.This was a mistake made by VM when a while ago something happend with the direct debit and I had late payment notices go to my parents address. I called mult...

isobells by Joining in
  • 1 replies
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Hi, can anyone assist me please? I have a Tablet with Virgin Media and the payment was supposed to be taken out this morning. Unfortunately my Boss paid my wages in late so the D/D wasn't successfully taken. I have been trying to get it sorted all mo...

sam162 by Tuning in
  • 8 replies
  • 0 kudos


In July 2023 I signed up for the £83 a month contract which was meant to include: Gig1 Fibre Broadband, 230+ channels inc. Sky channels, Netflix AND an unlimited O2 sim. Despite this, I have been charged for my O2 sim separately each month even thoug...

Paid Bill Early By Card

Hi, I paid bill early via card & account is in credit…is it true that my DD will still be taken?…I was under the impression if no money was due the DD would not be attempted?

O2 Billing

Since VM has now moved to O2, will the direct debit details move to O2 as well?as when I look at the O2 app I see a bill for X amount and a due date but no direct debit details only a “pay bill” option ?but the paperwork from VM suggests there was no...

WFBS by Joining in
  • 8 replies
  • 0 kudos

Connect app

I moved home and signed up again later however my WiFi is weak and need boosters however to sort this I need to use the connect app.The problem is, my account is closed on the email address as that is the same as previous account .I just been pods ! ...

Liamsacc by Joining in
  • 1 replies
  • 0 kudos