Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...
Until yesterday, I had no idea I even had a 'Credit Limit', and only a couple of texts from Virgin made me aware of it. As the original poster asked, how does it work, what does it do and where can I find details of the charges that have put me over ...
Tried to change my sim only package to cut monthly cost. attempted to do this online last night but stopped when site said number would change. I must keep same phone number.However, I tried to call today but my Virgin Mobile network is unavailable a...
I’ve been overcharged since February 2022 and have been in contact to resolve. My last call was November. Virgin owe me a total of £154.96 and the phone operator offered me £50 which I obviously refused. The bill was not rectified when I called last ...
My Virgin mobile is moving over to O2 I pay for the £30 unlimited monthly account. It is supposed to be cheaper or the same going to O2 why is my new payment now showing as £34.95 an increase of 16.5%.
I Signed up to an 18 month package that include virgin tv, broadband and phone and an 02 sim. It was great value with the Virgin part being £54 a month and sim £25. As it was advertised as the same package (and you couldn’t separate) I expected it al...
Hi there, I recently lost some of my credit agreement emails that I need in order to view whats left to pay for my phone, and I have checked spam/junk folder and it's not there. Are you able to help me?
I have just got a new sim only deal with virgin media. I'm trying to add this to my account but receive the message I can only add a payg number.There are 2 other mobile accounts on there which I believe are old accounts from over 9 years ago. There ...
Is it possible to reactivate a cancelled virgin SIM card so that I can retrieve my old virgin number. Been a customer for years but was transferring to O2 but for various reasons the number port has gone wrong and I am now without an O2 or Virgin SIM...
I put in a complaint on 5/3/23 I have a confirmation replay on the 6/3/23. I haven’t heard anything else since. That is extremely bad customer service. Please can you tell me when I will have a reply?
I am out of contract and wanted to look at options to change my plan. When I try to do so, it says 'This action cannot be carried out as the Financial Account has a soft lock active. I don't know what this means or why my account is blocked. I have b...
