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Re: Voicemail Icon on screen

Hi tried that doesn’t work for me. Can you help. 

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Message 42 of 62
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Re: Voicemail Icon on screen

Hi All,

Apologies that you are having issues with the voicemail icon clearing off your handset when there's no message in your voicemail inbox. 

Please log into your online account and switch off your voicemail service for 24 hours. After 24 hours, please switch your voicemail back on. 

If you are still getting the icon, please let me know.

 

Kind Regards,

Terri

Virgin Media Forum Team


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Message 43 of 62
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Re: Voicemail Icon on screen

Big Thanks Terri😀😀😀

it has worked and my is no longer

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Message 44 of 62
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Re: Voicemail Icon on screen

Hi Terri

I did this and turned off voicemail from the website yesterday afternoon. The phone was switched off overnight & when I turned it back on this morning the notification re-appeared even though I had not yet gone on the website and turned voicemail on.

This problem has only started happening since I received a new SIM card.

Is there anything you can do:?

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Message 45 of 62
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Re: Voicemail Icon on screen

Hi BrassedOff69,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your voicemail icon not clearing.

In order to look into this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.


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Message 46 of 62
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Re: Voicemail Icon on screen

Me too. I've cleared the cache in the phone, left then deleted a voicemail....please resolve this.

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Message 47 of 62
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Re: Voicemail Icon on screen

Hi Nick-V,

Sorry to hear that you are also having a problem with the voicemail icon not clearing when there are no messages in the inbox.

In order to look into this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.


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Message 48 of 62
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Re: Voicemail Icon on screen

Thank you - all gone.
Much appreciated.

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Message 49 of 62
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Re: Voicemail Icon on screen

Terri_P

I replied to your private message with info, perhaps you reset voicemail as I have also done (switching off and on in VM web site). I have set up my message again, reset data for the Phone Services app but the problem is still happening.

I am still getting voicemail alerts when there are no voicemails.

Nick

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Message 50 of 62
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Re: Voicemail Icon on screen

Terri

sent all the info - keep getting apologies but icon still there since 25th June - can't tell if there are new messages and am now fed up - either fix it or I will go elsewhere for my mobile.

Please ensure you get rid of the icon and find a solution.

Helen