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amandaa
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Virgin Data.

Every month I have a data usage around 6GB... yesterday I got a call from virgin telling me to call them. My data usage on my mobile app had stated that I have used 8GB.. when I called virgin they told me that I went over 31GB, 15GB of which have been used at 7:30AM on a monday morning which is impossible since that is the time I am driving to work. There has to be some kind of glitch because I had not used this data and wouldn't even know where to begin to use 15GB when the maximum I use in 1 month is 8GB.....  Now  they are telling me I owe them 2300$ for this alleged 15MB of data use

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Forum Team (Retired) David_Pn
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Re: Virgin Data.

Hi amandaa

 

Welcome to our community forums and thank you for your post.

 

We are sorry to hear of any confusion regarding the mobile data charges on your account.

 

We'd like to enter your account and take a look into this for you.

 

We'll send you a private message shortly.

 

Many thanks 

David_Pn
Forum Team

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