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Trevor444
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Unable to register for online mobile account

hi

I can't register on virgin mobile i am registered on virgin media im on oom package tried  and tried 

phoned both media and mobile no help please and how do you connect to data

 

[MOD EDIT: Subject title changed for clarity]

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Laurie_C
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Re: Unable to register for online mobile account

Hi Trevor444. Thanks for your post and welcome to the Community Forum!

 

I'm sorry that you've been having problems with registering your Virgin Mobile Account.

 

Can I first check that you've been through this registration page? You will be asked to input your mobile number, and then to input the code that is sent to your mobile number. Please remember that this code is case sensitive, so be careful when you enter it.

 

If you have tried this and are still having problems, please let me know.

 

Could you let me know the make and model of your phone so that I can best advise with your data issues? Alternatively, you can try following the steps on our PhoneFix page.

 

Thanks

Laurie_C
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Trevor444
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Re: Unable to register for online mobile account

no joy nothing works 

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Laurie_C
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Re: Unable to register for online mobile account

Hi Trevor444,

 

I'm really sorry to hear that. Would you be able to give me a bit more information on what is happening when you try to register on the Virgin Mobile page? Do you have any sort of error message or code? Have you received any validation codes to your mobile phone?

 

Similarly, for your data loss, can you confirm that you are able to make calls and send texts from your phone at the moment? Could you let me know the make and model of your phone so that I can look into this further for you?

 

Apologies for all the questions, but I would like to get this all resolved for you! Any information you can give me would be hugely helpful.

 

Thanks

Laurie_C
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Trevor444
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Re: Unable to register for online mobile account

Sorry, we didn’t recognise those details

Please note that passwords are case-sensitive, so check that your caps lock is set correctly and try again.

try to register  accepts phone number but not password

Don't know your password?

If you'd like to reset it, please give us a call on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone. *Please note standard charges apply. Please check with your network operator for rates.

try this they cant fix and hangs up so rude 

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Laurie_C
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Re: Unable to register for online mobile account

Thank for getting back to me Trevor444.

 

In order to look into this further for you, I'll need to send you a private message to confirm some account details. Please keep an eye out for the purple envelope in the top right corner of this webpage.

 

Thanks,

Laurie_C
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Trevor444
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Re: Unable to register for online mobile account

ok no prob apostate the help im new to this but do my best

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Chris_W1
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Re: Unable to register for online mobile account

Hi Trevor444, it looks like the private message has not been sent, I will get one sent over to you now. Chris

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