Ultimate Volt Bundle- Cancel Just O2 Side

[Raident10]

Good morning everyone I hope you’re well,

A few days ago, I upgraded to the ultimate volt bundle, as the UK team gave me a pretty good deal to renew my contact.

As I now have 2 separate contracts and accounts (one with Virgin for Broadband, TV, Landline), and one with O2 for Mobile, I was wondering if anything would happen to my virgin media contract if I cancelled my O2 Contract within 14 days?

I.e - would i be charged anything extra by virgin media? Would I lose any discounts, etc?

I am not 100% sure I’ll be cancelling O2 but the main reason would be my main mobile number is on another mobile network, as I get 50% off.

Kind regards,

Joe

[stuchop]

Agreed Big Chippy - I’m looking at my new bill now and thinking I have moved from a fairly simple deal whereby I was in effect given a Virgin Mobile SiM at no additional cost to complement my Virgin package to now a Volt package whereby O2 have been introduced into the mix and the £25 has now become £29. I can get this sim only much cheaper elsewhere but appear locked in on Volt with Lots of confusion in terms of implications of cancelling etc.

The performance of the O2 sim is also way worse that the old Virgin Mobile sim.

[WKeith]

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@stuchop wrote:

Agreed Big Chippy - I’m looking at my new bill now and thinking I have moved from a fairly simple deal whereby I was in effect given a Virgin Mobile SiM at no additional cost to complement my Virgin package to now a Volt package whereby O2 have been introduced into the mix and the £25 has now become £29. I can get this sim only much cheaper elsewhere but appear locked in on Volt with Lots of confusion in terms of implications of cancelling etc.

The performance of the O2 sim is also way worse that the old Virgin Mobile sim.

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Depending on how much data you use you can definitely cut the price of the Sim back - you will get double what the standard amount of data is on any package you downgrade to.  That's what I have done.  

[BigChippy]

Yes I did renegotiate with o2, I am now happy with the deal I have.

[IainC86]

How can that be are they not both using o2?

[alecf1]

Yep in end have also kept the new o2 sim but downgraded to £15/m (currently) with 15gb data.  Overall the package is still £30 less than last month before any increases.

[WKeith]

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@IainC86 wrote:

How can that be are they not both using o2?

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Pretty sure Virgin used EE Network until 2021 then moved to Vodafone.  Since the merger I don't think they market the Virgin Mobile brand and are focussed on O2.  I guess they will want to port their existing customers to the O2 network in the medium to long term.  

[jskemp76]

Hi everyone, I guess the situation I find myself in a similar to what has gone before on this forum. So like a lot of people I signed up for the ultimate volt package for £84 a month. On paper that seem like a really good deal, however, moving my mobile provider from Vodafone to O2 has lead to nearly 12 months of frustration due to terrible coverage in my area even though the coverage checker on the O2 website states very good coverage. I quite often find myself in an area where my phone  indicates (4G or 5G) full signal, but when I actually tried to use the mobile phone Internet data connection, I have no connectivity. I like a lot of people just want to cancel my O2 contract penalty free due to them, not up, holding their side of the deal and go back to Vodafone. 

How can I do this and will doing so impact on my Virgin Media side of things. 

[Beth_G]

Hi jskemp76,

Thanks for your post. I'm sorry to hear you've been having some troubles with your mobile coverage after switching to O2.

If you did decide to cancel your O2 SIM or switch to another mobile provider, your broadband, TV and landline services would remain unchanged and you would not lose your Volt benefits.

However, we'd really love to try and help improve your connection - please do consider getting in touch with O2 directly on 0344 809 0202 and they'll be more than happy to help you further with the issues you've been having. It could be an issue with the SIM itself or another element of the service which they can resolve for you.

Kind regards

[UncleClockwise]

@jskemp76 - The way I went about it was to download the O2 My Network app and to keep reporting all the issues that I was having. I then contacted O2 and told them that my contract was not fit for purpose, they tried to offer me bill credits but I refused as it wasn't going to resolve it.

Eventually they agreed to terminate the contract without charge so I have moved back to the Vodafone network which has been excellent so far. Good luck !

[DP0207]

Hi all,

I just ordered the Ultimate Volt (light) package which is the same deal without Netflix. My wife and I both have existing pay monthly O2 sims and will not make use of the third sim provided with the Volt deal. As many have posted on here regarding cancellation of the sim and potential changes to the Virgin Media side of things, has anyone ordered the bundle, cancelled the O2 sim within 14 days and had any issues from Virgin after this? As I am already an O2 customer and all my details are as per my Virgin account, I assume that as soon as my Virgin account is live I will have Volt benefits applied anyway?

Any help appreciated!