Don’t trade up your phone with Virgin they never send the monies owed despite promising and. None of the team understands the process
[MOD EDIT: Subject title changed for clarity]
Hi Laughscott1, welcome to the community! Thank you for posting.
Sorry to hear of your issues trading up with mobile. Would you be able to give us a little more information about your situation? We will then do our best to offer further support.
All the best!
Still waiting for the refund which livewize sent to virgin on the 12th oct despite speaking for 5 hours on the 20tn and again on the 27th still noone has confirmed payment has been sent my complaint ref no is [MOD EDIT: Personal details]
Hey @laughscott1, thanks for the reply on the forums.
I'm sorry that you've had no update about this.
May I ask if you've received an email about this since the complaint was raised?
As any payments can take between 7 - 10 working days.
Let us know.