Virgin Media Community

[danielleives]

Hello ,

I requested a new SIM as lost my old one. 

When I inserted the SIM and switched the phone on, it’s not asking for the activation code?

Its been 24 hours and nothing has come through so please can someone help?

Thank you

[Natalie_L]

Hi danielleives, 

Welcome to the Community and thank you for posting. 

The SIM will need to be activated in order to use the service. Information on how to do this can be found here.

Please let me know if I can assist further. 

Thanks, 

[danielleives]

Hi Nat, 

Thank you for your reply, I followed these instructions yesterday and still no luck. 

Any other ideas? 

Thanks

Danielle

[Ryan_N]

I will pop you over a private message to help with this 🙂 

Cheers, 

Ryan.