Virgin Media Community

[crasswellerc]

I have not recieved any messages to activate my sim card.

[Akua_A]

Hi @crasswellerc,

Welcome back to our community forum and sorry to hear you have not had any messages regarding activating your sim card. 

You may find the following line useful https://www.virginmedia.com/help/mobile/activate-sim. Please let us know if this helps and if you need any further help.

Thanks,

[crasswellerc]

"Oops! We can't find the page you're looking for."

[Akua_A]

How strange. Are you able to try the following link instead https://www.virginmedia.com/help/mobile/activate-sim and let me know if you are able to access it?

Thanks,

[crasswellerc]

I have already followed all of these steps. I never received a prompt to enter the pin when entering the sim card.

[Akua_A]

Have you tried rebooting your device to see if you can get the pin prompt?

Thanks,

[crasswellerc]

Is it possible to have missed the prompt? Is there some way to have virgin resend it?

[Natalie_L]

Hi crasswellerc, 

Thank you for getting back to us. 

We will be able to take a look at this from our side for you.

I will just need to confirm a few details via private message so I will pop this over to the purple envelope on the top right of this page now. 

Speak soon,