Reset phone password

[edr2023]

I have forgotten my telephone password. The one we are asked characters from when phoning for support. Please help me to reset it. 

Thanks

[Vikki_M]

Hi edr2023

Thank you for your post and welcome back to our community.

If you are unsure of your memorable word, you can change this via your online My Virgin Media account. 

Please sign into your MY VM account. 

Go to update settings > account details >telephone security details > memorable word input text > save. You will then see 'memorable word updated' with a green tick.