on 29-05-2022 17:01
I am currently in the process of switching providers and wish to keep my current number. I have requested a PAC code multiple times via the 65075 number, but have received the following message:
Oops! Looks like you've entered your Date of Birth incorrectly. To get your PAC code just text PAC DoB (e.g. PAC DD/MM/YYYY) to 65075.
I've tried the format in the message and multiple other formats but still receive the same message.
I would appreciate it if this could be solved relatively quickly considering I am already being billed for my new SIM.
Thanks.
on 29-05-2022 17:20
Hi djp55555
Thanks for posting and welcome to the community.
This should help further - https://www.virginmedia.com/help/mobile/keep-my-number
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 29-05-2022 17:28
Sorry, but this doesn't particularly help me.
The 65075 service just doesn't seem to accept my requests despite them fitting the format. For some reason, despite inputting the correct credentials, I have been unable to log-in on any of the Virgin Media/Mobile websites, thus I can't get the PAC online.
Is there any other timely way to do this.
Thanks.
on 29-05-2022 17:30
I am sorry to hear of this. I shall happily sort the online account issue out for you which will in turn allow you to sort the PAC out 🙂
I'll send a PM now to do this.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill