I have 2 Virgin mobiles. One for me and one for my daughter. Both have previously connected to the VIRGIN network at my home address.
My daughter's mobile is still connecting successfully to the VIRGIN network at my home address. This mobile has not had a new SIM.
My phone however, (the one you sent a new SIM for as part of your network upgrade) no longer connects to the VIRGIN network at my home address, although does connect to the VIRGIN network if I move a few miles from my home address.
I have been without mobile service at my home address for a few days now and need this to be resolved as soon as possible as I use it for work starting back tomorrow.
My son's Virgin Mobile phone keeps saying that it has a voicemail. When he goes to check the voicemail (from +44 7458 333222) it says that there are no voicemails, a couple of seconds later the phone crashes/restarts. I have just bought him a new phone, popped in his SIM and the problem persists so it seems that the problem may be SIM (or possibly account) related. Please would it be possible to dispatch us a new SIM so that we can see if that resolves the issue.
I performed a factory reset on the new handset yesterday and chose not to copy over any apps and settings from the previous phone. Early days but the problem has not reoccurred yet. So, let's hold fire on dispatching a new SIM to see if the problem is resolved.