I'm having the exact same issue, has been terrible since moving onto 5G sim back in March. I did upgrade handset too in July and was hoping this would resolve but the last 6 months have been almost impossible to use in my local area. When I check the coverage checker it is strong 3G/4G all around here but I have emergency calls and no bars all throughout the day.
I did try and raise a case with the fault team who said I was now using Vodafone as a provider and they wouldn't move me back to EE. I used to get full signal with VM (EE) and had 60-100mb download speeds. Now I'm lucky if I have signal.
My work phone (EE) is full signal all the time, no issues there.
Is there anything that can be done? Aren't new VM sims now via O2, is that any better?
Hi @RG490 thanks for posting and welcome to our community.
I am really sorry to hear you're having issues since the SIM migration. We've not currently got any immediate plans to migrate to O2 SIMS. Can I ask if you've spoken to our technical team and if so, what advice you were given?
Well initially when I reported the issue I was complaining of slow speeds, I immediately saw my mobile data drop from around 60-100mb where I live to something around 1mb-5mb depending on time of day. The guys on the live chat said, this is because you've moved from our EE masts to VDF and that this is what is now to be expected (hence why I asked to be moved back even though I'm now on a 5G SIM).
I'm in a city centre, I am in a new build and my speed is pretty much unusable at home so I'm perm on WiFi. The newest issue is that the signal just to my mobile is so bad that I drop off the network entirely. SIM Refreshing pops up multiple times an hour and my phone keeps requesting I input my number.
I work in IT, I'm technologically savvy so I've read through multiple things online. I've refreshed my settings but quite simply the SIM is not working where I live despite the online checker confirming strong indoor/outdoor 4G signal. The only place I'd expect this to happen would be a remote area, sat in an old cottage with thick walls.
If it's a SIM issue let me know as I'd like a replacement, I'm perplexed at how bad the signal here is on the VDF masts as I cannot get much more central in a city of ~200k people.
I have the same issue with my Samsung. I've already spoken to Virgin and had a new SIM sent having tried all the other options suggested on this thread, but still getting the same issue. The option to scan networks isn't available in my settings, nor do I have this wi-fi calling option that the others are talking about. The SIM works in my husband's non-Samsung phone. I struggle to be able to make any phone calls with my phone. This has only started in the last week or so. I even tried a factory reset which made no difference.
Is it always Samsung phones with this issue? I'm pretty much only reporting this to add to the information being collected for this issue, as I'm pretty much resigned to the fact I need a new phone.
Thank you for your post and welcome to our community forums. We're here to help.
I am so sorry to hear you're having this issue. I appreciate you state that you've tried a few things, but would you please mind clarifying exactly what diagnostics and troubleshooting you've carried out thus far? This is so we don't repeat anything where possible, but also so we don't miss anything either.