Hi Lee
Well initially when I reported the issue I was complaining of slow speeds, I immediately saw my mobile data drop from around 60-100mb where I live to something around 1mb-5mb depending on time of day. The guys on the live chat said, this is because you've moved from our EE masts to VDF and that this is what is now to be expected (hence why I asked to be moved back even though I'm now on a 5G SIM).
I'm in a city centre, I am in a new build and my speed is pretty much unusable at home so I'm perm on WiFi. The newest issue is that the signal just to my mobile is so bad that I drop off the network entirely. SIM Refreshing pops up multiple times an hour and my phone keeps requesting I input my number.
I work in IT, I'm technologically savvy so I've read through multiple things online. I've refreshed my settings but quite simply the SIM is not working where I live despite the online checker confirming strong indoor/outdoor 4G signal. The only place I'd expect this to happen would be a remote area, sat in an old cottage with thick walls.
If it's a SIM issue let me know as I'd like a replacement, I'm perplexed at how bad the signal here is on the VDF masts as I cannot get much more central in a city of ~200k people.
Cheers