Virgin Media Community

[Fathy]

Virgin is the worst company i have ever seen, virgin disconnect my mobile, and there was no bill due to pay, i am trying to contact them for the last 24 hours but i failed, they have no clear email or customer service. i called 0.454541111 many times each time took around 15 to 21 minutes, without answering me. [ i called 6 times] also i called 789 has no answer as well.

please contact me to solve the problem

[newapollo]

Hi @Fathy 

I've moved your post from the natter section (VM Staff seldom look in that area) to the Mobile account forum.

The Forum Team are unable to make calls or organise callbacks but they should pick up this thread and try to help.

[Zak_M]

Good morning @Fathy. 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services being restricted. 

We can take a look and see if there is any outstanding amount on your account, unfortunately we are not able to take any payments via the forums. 

Please do let me know how you would like to proceed.

Kind regards,

Zak_M